Coinbase is seeking a Senior Complaints Analyst to join the Complaints Quality Control team within Customer Experience. You will audit post-QC and dispute-related cases across Consumer, Regulatory, and Litigation Support to ensure accurate, regulator-ready outcomes.
You will identify systemic risks, drive scalable review improvements, and partner with the QC Manager, Global Complaints, Compliance, Legal, Operations, Product, and data teams.
#J-18808-Ljbffr
Senior Complaints Quality Auditor – London Onsite employer: Coinbase, Inc.
Coinbase is an exceptional employer that champions a culture of innovation and collaboration, particularly in the dynamic field of data protection. With a commitment to employee growth, you will have access to continuous learning opportunities and the chance to work alongside industry leaders in a remote setting that promotes work-life balance. Join us to make a meaningful impact in shaping privacy-forward products while navigating the complexities of global regulations.
