Coinbase is seeking a Complaints Analyst to join the Global Complaints team in Customer Experience. This role is fully onsite at our London office, five days per week, and focuses on investigating and resolving consumer, regulatory, and litigation support complaints to deliver fair outcomes for customers.
You will gather data from account history, draft clear responses, maintain Salesforce records, escalate as needed, and contribute to process improvements.
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Global Complaints Analyst III — Onsite London employer: Coinbase, Inc.
Coinbase is an exceptional employer that champions a culture of innovation and collaboration, particularly in the dynamic field of data protection. With a commitment to employee growth, you will have access to continuous learning opportunities and the chance to work alongside industry leaders in a remote setting that promotes work-life balance. Join us to make a meaningful impact in shaping privacy-forward products while navigating the complexities of global regulations.
