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- Tasks: Provide technical support and troubleshoot IT issues daily.
- Company: Join Coinadrink, a family-run business enhancing workplace culture since 1962.
- Benefits: Enjoy a supportive work environment with opportunities for growth in software development.
- Why this job: Be part of a team that values relationships and delivers quality service in a dynamic industry.
- Qualifications: Experience in IT support, troubleshooting, and excellent communication skills are essential.
- Other info: Ideal for those looking to transition into software development roles.
The predicted salary is between 30000 - 42000 £ per year.
Coinadrink Limited is a family-run business that has been providing vending and refreshment solutions since 1962. We strive to enhance workplace culture and wellbeing, leading to increased productivity and employee satisfaction. Our self-service solutions, ranging from hot drinks vending machines to Micro Markets, are designed to accommodate both on-site and hybrid workers. Coinadrink is committed to delivering quality service built on strong relationships, offering bespoke approaches and the fastest service response time in the industry. We also offer tailored solutions for sectors such as hospitality, leisure, and education.
This is a full-time on-site role for an Information Technology Support Engineer located in West Midlands. The primary responsibilities include providing technical support, troubleshooting issues, and administering systems. The IT Support Engineer will handle help desk support tasks and ensure the smooth operation of the company's IT infrastructure on a day-to-day basis. The ideal candidate would also be someone who long term is looking to move from system support into software development (ideally in PHP, JAVASCRIPT, SQL).
Qualifications:
- Experience in Technical Support and Information Technology
- Proficiency in Troubleshooting and System Administration
- Skills in Help Desk Support
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Experience with IT infrastructure and software systems
Information Technology Support Engineer employer: Coinadrink Limited
Contact Detail:
Coinadrink Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with Coinadrink's products and services. Understanding their vending solutions and how they enhance workplace culture will help you demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in relation to common IT issues. Being able to discuss specific examples of how you've resolved technical problems in the past will show your capability and readiness for the role.
✨Tip Number 3
Network with current or former employees of Coinadrink on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as an IT Support Engineer there.
✨Tip Number 4
Express your interest in transitioning to software development during your conversations. Highlighting your long-term goals can set you apart as a candidate who is not only looking for a job but also for growth within the company.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and IT. Emphasise your troubleshooting skills and any experience with help desk support, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position at Coinadrink Limited. Mention how your skills align with their commitment to quality service and strong relationships, and discuss your long-term interest in moving into software development.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
Highlight Relevant Technical Skills: Be sure to mention any specific technical skills you possess, especially in PHP, JavaScript, and SQL, as well as your experience with IT infrastructure and software systems. This will show that you are not only a fit for the current role but also for future opportunities within the company.
How to prepare for a job interview at Coinadrink Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience in technical support and system administration. Highlight specific examples of troubleshooting issues you've resolved, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Excellent communication skills are crucial for an IT Support Engineer. Practice explaining complex technical concepts in simple terms, as you may need to assist non-technical staff. This will show that you can bridge the gap between technology and users.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss past challenges you've faced in IT support and how you approached solving them. Employers appreciate candidates who can think critically and come up with effective solutions under pressure.
✨Express Your Career Aspirations
Since the role has a potential pathway into software development, be sure to express your interest in moving towards that direction. Discuss any relevant skills or projects you've worked on in PHP, JavaScript, or SQL to show your commitment to growth within the company.
