At a Glance
- Tasks: Provide friendly front-of-house service and support visitors at Coin Street Neighbourhood Centre.
- Company: Join Coin Street Community Builders, a vibrant community-focused organisation.
- Benefits: Earn £14.80 per hour, enjoy flexible hours, and access health and wellbeing support.
- Other info: Flexible zero-hours contract with opportunities for training and development.
- Why this job: Be part of a team that makes a real difference in the community.
- Qualifications: Good communication skills and a positive attitude are essential.
The predicted salary is between 14.8 - 14.8 £ per hour.
Coin Street Community Builders are looking for a new Help Desk Team Member to join the team on a casual (zero-hours) basis.
About the Help Desk Team Member role
We are currently looking to build our casual worker team for the help desk at Coin Street neighbourhood centre to provide cover during busy periods and/or when our permanent team members are away.
This will be a zero hours contract which means that there are no guaranteed hours per month - you may be requested to work on an ad hoc basis, and sometimes at short notice.
As a member of the help desk team for Coin Street Community Builders, you will ensure all visitors and staff receive an efficient and friendly front-of-house service.
You will be based at the mixed-use Coin Street Neighbourhood Centre which includes conference, meeting and training spaces for hire to commercial and local community clients, a family and children’s centre, nursery and our staff offices.
- As our new Help Desk Team Member, you will
- Provide an efficient front of house service, including greeting and directing visitors, answering and directing telephone calls and visitors, and taking messages.
- Provide a positive, prompt, knowledgeable and accessible service to all Coin Street customers, including commercial and residential tenants, stakeholders, users and potential users of the Neighborhood Centre and other Coin Street products and services.
- Ensure visitors are supported according to the daily schedule.
- Provide administrative support for colleagues in raising maintenance requests with supporting the facilities team with maintenance requests.
- To be successful you will need to demonstrate the following
- Good communication and customer service skills.
- Good time management and organisation skills.
- Ability to work on your own initiative.
- Ability to follow daily schedule.
- Flexibility.
- About Coin Street Community Builders
We provide the opportunities and spaces for people to lead their own change.
Our activities are wide and far reaching.
From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality spaces to live, work and play on the land that we own.
We promote enterprise, creativity, and lifelong learning whether that is through providing employment, volunteering opportunities, nurturing enterprise, or delivering programmes and activities.
We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.
From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.
- Contract
- Casual, Zero-Hours (may include evenings and weekends)
- £14.80 per hour
- Equivalent of 35 days annual leave (including Bank holidays), pro rata for part-time staff.
- 8% contributory pension scheme.
- Health and wellbeing support, including online mental health therapy sessions.
- Free gym membership at Colombo, annual flu jabs.
- Commitment to training and development.
- To Apply
To apply for the Help Desk Team Member – Casual role, please click the following link to be redirected to our Recruitment Portal.
If you experience difficulties accessing the portal, please send an e-mail torecruitment@coinstreet. org.
Please submit your application by midnight on Sunday, 26 July 2026. Please note that incomplete applications will not be considered.
Successful candidates will be required to undertake an Enhanced DBS check.
Other roles you may have experience in: Receptionist, Customer Service Assistant, Administrative Assistant
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Help Desk Team Member - Casual employer: Coin Street Community Builders
Coin Street Community Builders is an exceptional employer that values community engagement and offers a supportive work environment for its Help Desk & Front-of-House Associates. With flexible working hours, opportunities for personal growth, and a commitment to making a positive impact in the neighbourhood, employees can enjoy a meaningful role while contributing to the local community. The inclusive culture fosters teamwork and encourages staff to develop their skills in a vibrant setting.
Contact Details:
Coin Street Community Builders Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Team Member - Casual
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Coin Street Community Builders and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Coin Street Community Builders and let us see your personality shine through!
We think you need these skills to ace Help Desk Team Member - Casual
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Coin Street Community Builders.
Get Familiar with Our Brand:Before applying, take some time to learn about Coin Street Community Builders and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Coin Street Community Builders
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Coin Street Community Builders.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Coin Street Community Builders will surely appreciate.
