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- Tasks: Support and resolve data protection issues while collaborating with skilled engineers.
- Company: Join Cohesity, a leader in AI-powered data security with a global presence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Work in a collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact on data management and customer satisfaction in a dynamic environment.
- Qualifications: Bachelor’s degree or equivalent experience in tech support and networking.
The predicted salary is between 60000 - 80000 £ per year.
Want to join the leader in AI-powered data security? Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge.
Join Cohesity as a DSRE (Designated Site Reliability Engineer), based in the UK or Bulgaria, and become part of a team that is reshaping data management. This position within our Customer Support organisation offers you the groundbreaking opportunity to impact the stability and performance of our customer’s NetBackup estate. This role will focus on supporting and resolving data protection issues in traditional platforms, NetBackup Appliances, Cloud, databases and more as you collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers.
We are looking for a passionate technical support engineer who possesses deep technical expertise, excellent troubleshooting experience, outstanding customer service and communication skills.
HOW YOU'LL SPEND YOUR TIME HERE:
- Deliver a polished, high-touch level of technical product support for Cohesity NetBackup Software and Flex Appliances of high profile and high impact customers.
- Utilize professional concepts, troubleshooting skills, policies and procedures and internal tools to document and resolve post-sales technical support problems efficiently and effectively.
- Manage a diverse case load consisting of a wide range of challenging problems that vary in priority and impact.
- Collaborate with internal business partners and stakeholders to ensure customer expectations are met and secure renewals.
- Leverage technical expertise to reproduce customer environments for troubleshooting purposes.
- Research and provide technical advisement/best practices to help customers optimize their product performance, based on their specific environment and operating objectives.
- Drive continued self-development in both technical and professional areas to optimize effectiveness in role in Veritas’ latest Alta product offerings.
- Develop and lead activities (trainings, mentoring, projects, etc.) to help strengthen the technical abilities of others.
- Contribute and improve Knowledge Management (KM) content regularly to increase the quantity, quality, and availability of known technical solutions to customers and peer engineers.
- Provide feedback to improve product quality and process improvements.
- On occasion, travel for customer site visits and/or departmental meetings. Annual travel expected to be less than 10%.
WE'D LOVE TO TALK TO YOU IF YOU HAVE SOME OF THE FOLLOWING:
- Bachelor’s Degree in Computer Science or Business Administration or equivalent experience.
- Work experience with networking and enterprise data backup solutions, particularly NetBackup or data management solutions, particularly InfoScale.
- Experience providing enterprise-level technical support utilizing advanced troubleshooting methodologies on NetBackup Core and Appliance functionalities or InfoScale.
- Demonstrated capability of learning emerging products and technologies with minimal documentation and guidance to support customers and colleagues.
- Expert level knowledge in contemporary Operating Systems, Cloud Platforms, Advanced Networking Concepts, Storage and Computer Security Concepts.
- Expert level knowledge in NetBackup features and NetBackup Appliances or InfoScale required.
- Excellent verbal and written communication skills. Fluent Spanish and/or Portuguese is highly desired.
- Ability to self-manage a fluctuating workload while simultaneously servicing several potentially demanding customers.
- Propensity for quickly forging and maintaining productive working partnerships with internal (e.g. Sales and Support) and external customers.
- Capacity to exercise sound judgment, imagination, and creativity to identify solutions and techniques to resolve challenging problems within defined practices and policies.
DSRE (Designated Site Reliability Engineer) United Kingdom or Bulgaria in London employer: Cohesity
Contact Detail:
Cohesity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DSRE (Designated Site Reliability Engineer) United Kingdom or Bulgaria in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Cohesity on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you’ll be dealing with NetBackup and data management solutions, make sure you can talk confidently about your experience and how it relates to the role.
✨Tip Number 3
Show your passion for customer service! During interviews, share examples of how you've gone above and beyond to help customers in the past. This will highlight your commitment to delivering top-notch support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Cohesity team!
We think you need these skills to ace DSRE (Designated Site Reliability Engineer) United Kingdom or Bulgaria in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the DSRE role. Highlight your experience with data protection, troubleshooting, and customer support, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention specific tools, technologies, and methodologies you’ve used in past roles, especially those related to NetBackup or data management solutions. This will help us see your fit for the position.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Cohesity
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around NetBackup and data management solutions. Be ready to discuss your experience with troubleshooting methodologies and how you've tackled complex issues in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical stakeholders or customers.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to exercise creativity and sound judgment to resolve challenging problems. Be prepared to walk through your thought process during the interview, as this will showcase your analytical skills.
✨Research Cohesity
Familiarise yourself with Cohesity's products and recent innovations. Understanding their culture and values will help you align your answers with what they’re looking for, making you a more attractive candidate.