DSRE (Designated Site Reliability Engineer) United Kingdom or Bulgaria | United Kingdom - Remote

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. This position within our Customer Support organization offers you the opportunity to impact the stability and performance of our customer’s NetBackup estate. This role will focus on supporting and resolving data protection issues in traditional platforms, NetBackup Appliances, Cloud, databases and more as you collaborate closely with highly skilled engineers from our team.

HOW YOU'LL SPEND YOUR TIME HERE:

• Deliver a polished, high‑touch level of technical product support for Cohesity NetBackup Software and Flex Appliances of high profile and high impact customers.
• Utilize professional concepts, troubleshooting skills, policies and procedures and internal tools to document and resolve post‑sales technical support problems efficiently and effectively.
• Manage a diverse case load consisting of a wide range of challenging problems that vary in priority and impact.
• Collaborate with internal business partners and stakeholders to ensure customer expectations are met and secure renewals.
• Leverage technical expertise to reproduce customer environments for troubleshooting purposes.
• Research and provide technical advisement/best practices to help customers optimize their product performance, based on their specific environment and operating objectives.
• Drive continued self‑development in both technical and professional areas to optimize effectiveness in role.
• Develop and lead activities (trainings, mentoring, projects, etc.) to help strengthen the technical abilities of others.
• Contribute and improve Knowledge Management (KM) content regularly to increase the quantity, quality, and availability of known technical solutions to customers and peer engineers.
• Provide feedback to improve product quality and process improvements.
• On occasion, travel for customer site visits and/or departmental meetings. Annual travel expected to be less than 10%.

WE'D LOVE TO TALK TO YOU IF YOU HAVE SOME OF THE FOLLOWING:

• Bachelor’s Degree in Computer Science or Business Administration or equivalent experience.
• Work experience with networking and enterprise data backup solutions, particularly NetBackup or data management solutions, particularly InfoScale.
• Experience providing enterprise‑level technical support utilizing advanced troubleshooting methodologies on NetBackup Core and Appliance functionalities or InfoScale.
• Demonstrated capability of learning emerging products and technologies with minimal documentation and guidance to support customers and colleagues.
• Expert level knowledge in contemporary Operating Systems, Cloud Platforms, Advanced Networking Concepts, Storage and Computer Security Concepts.
• Excellent verbal and written communication skills.
• Ability to self‑manage a fluctuating workload while simultaneously servicing several potentially demanding customers.
• Capacity to exercise sound judgment, imagination, and creativity to identify solutions and techniques to resolve challenging problems within defined practices and policies.

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

Join our team!