At a Glance
- Tasks: Assist customers via phone, email, live chat, and social media while resolving queries.
- Company: Join a friendly team at The Cohesion Retail Group in Newcastle-under-Lyme.
- Benefits: Gain valuable customer service skills and product knowledge during the festive season.
- Other info: Temporary role running through Christmas until February with flexible hours.
- Why this job: Make a real difference in customer experiences while working in a supportive environment.
- Qualifications: Confident communicator with basic IT skills and a passion for helping others.
The predicted salary is between 26100 - 31900 £ per year.
Location
Head Office, Blackbrook, Newcastle-under-Lyme
Contract
Temporary, expected to run through the Christmas period until February
Hours
Selected hours between 9:00 am and 5:30 pm, in line with the team rota
About the Role
An exciting opportunity has arisen to join our successful Customer Services team at The Cohesion Retail Group.
We are looking for a friendly, motivated and customer-focused
Part-Time Customer Service Assistant to join our team at our Blackbrook head office.
This is an excellent opportunity for someone who enjoys helping people, solving problems and delivering an outstanding customer experience.
You will be a key point of contact for our customers, providing support across a variety of channels, including telephone, email, live chat and social media.
Working closely with colleagues across the business, you will help ensure every customer receives a professional, helpful and positive experience.
- Key Duties and Responsibilities
- Respond to customer enquiries promptly, professionally and courteously, ensuring positive outcomes and customer satisfaction.
- Handle and resolve first-line customer complaints effectively and efficiently.
- Process customer orders and assist with customer returns, including online returns.
- Provide delivery updates and liaise with couriers to resolve delivery-related queries.
- Communicate regularly with internal departments to build and maintain strong working relationships.
- Liaise with suppliers regarding stock availability to support the successful fulfilment and delivery of customer orders.
- Manage customer enquiries through telephone, email, live chat and social media.
- Manage multiple tasks simultaneously while maintaining accuracy, organisation and attention to detail.
- Develop a strong knowledge of our brands and products, using this knowledge to provide helpful, informed advice to customers.
- Work collaboratively with colleagues, offering support and taking initiative to ensure an excellent customer experience.
- Participate in all required training and development, keeping up to date with product information and customer service best practices.
- Represent the values of The Outdoor and Country Retail Group and act as a positive ambassador for our brands.
What We're Looking For
The successful candidate will be a confident communicator who enjoys working with people and takes pride in delivering excellent customer service.
You will ideally have
- A friendly, professional and confident telephone manner.
- Good written and spoken English.
- Basic IT skills and confidence using computer systems.
- The ability to remain calm and professional when working under pressure.
- Strong organisational skills, with excellent attention to detail.
- The ability to multitask effectively and prioritise competing demands.
- A positive, proactive attitude and the ability to work well as part of a team.
- A genuine passion for helping customers and creating a great customer experience.
Why Join Us?
You’ll become part of a friendly, committed and supportive team where customer service is at the heart of everything we do.
You’ll also have the opportunity to develop your product knowledge, build valuable customer service skills and make a real difference to our customers’ experience.
If you’re enthusiastic, organised and passionate about helping people, we’d love to hear from you.
Experience
Applicants will need to be competent in English and have basic I.
T skills.
Previous Customer Service experience, a good telephone manner and the ability to work well under pressure are essential.
Part-time Customer Service Assistant (Office based) employer: Cohesion Retail
Cohesion Retail is an attractive employer due to its focus on customer service and employee development. The company provides flexible working hours and a supportive team environment, making it an ideal place for individuals looking to grow their careers in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Service Assistant (Office based)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cohesion Retail and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cohesion Retail and let us see your personality shine through!
We think you need these skills to ace Part-time Customer Service Assistant (Office based)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cohesion Retail.
Get Familiar with Our Brand:Before applying, take some time to learn about Cohesion Retail and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cohesion Retail
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cohesion Retail.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cohesion Retail will surely appreciate.
