Full-time Contract | Cape Town (Remote + 2 Days/Week in office (Big Bay)
Join a healthcare startup that's changing how patient care is delivered. We're a fast-growing London-based healthcare technology company building a world-class Patient Coordination team in Cape Town.
This isn't just another patient support role. It's an opportunity to join an ambitious startup in its
early stages, help shape the way we deliver an exceptional patient experience as we scale.
If you're someone who thrives in fast-moving environments, enjoys taking ownership, and
wants to grow your career alongside a high-performing business, we'd love to hear from you.
Why this role?
Startups offer something established companies rarely can: the opportunity to have real impact
from day one.
As one of the key members of our Patient Coordination team, you'll work closely with
leadership, influence how we operate, and develop your skills as the company grows.
As we expand, so will the opportunities for progression into senior operations, team leadership,
training, customer experience, or wider business operations.
We're looking for someone who wants more than a job they're looking for a career where they
can grow with the business.
What you'll do
- Manage patient enquiries from initial contact through to booking
- Proactively follow up with prospective patients
- Communicate across WhatsApp, email and phone
- Coordinate diaries and appointment scheduling
- Respond to patient questions with empathy, urgency and professionalism
- Resolve issues and escape where appropriate
- Work closely with the wider team to continuously improve the patient experience
- Help us build efficient systems and processes as we scale
This is not a call centre role. We're building a team of people who think for themselves. We trust our team to make decisions, solve problems, identify opportunities for improvement and genuinely care about delivering an outstanding patient experience.
You’ll thrive if you:
- Take ownership rather than wait for instructions
- Spot problems before they become problems
- Love bringing order to busy environments
- Communicate with warmth, confidence and professionalism
- Enjoy working at pace without compromising quality
- Care deeply about doing great work
About the team
Everything that happens outside the treatment room is our responsibility. We handle patient
outreach, enquiries, follow-ups, bookings, escalations and communication so that our clinical
teams can focus entirely on delivering exceptional care.
Our culture
- High ownership
- Autonomy with accountability
- Continuous improvement
- Kindness and professionalism
- Moving quickly while maintaining quality
What we're looking for
- Experience in healthcare, medical administration, dental, aesthetics, fitness or wellness
- Excellent written and verbal communication skills
- A naturally warm, professional manner
- Outstanding organisational skills
- The ability to manage multiple conversations simultaneously
- Strong attention to detailReliable high-speed internet
- Backup power (essential)
Working arrangements
- Primarily remote
- Two days per week in our Milnerton Office
- Working alongside a London-based team in a fast-paced startup environment
Working hours
Tuesday – Saturday 10am -7pm or 11pm -8pm
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