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For Companies At a Glance
- Tasks: Lead HR Operations teams, ensuring top-notch service delivery and employee experience.
- Company: Join Coherent, a global leader in innovative technology and manufacturing.
- Benefits: Competitive pay, career development, and a supportive work environment.
- Why this job: Make a real impact by enhancing HR operations and employee engagement.
- Qualifications: Bachelor's degree in HR or Business, with strong people management skills.
- Other info: Dynamic workplace with opportunities for growth and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Position Summary
Senior Team Leader – HR Operations EMEA role at Coherent Corp. Lead and oversee HR Operations teams delivering Tier 1 services across data management, lifecycle administration, onboarding/offboarding, and benefits processing. Ensure operational excellence, compliance, and positive employee experience in alignment with service level commitments.
Key Responsibilities
- People Management: Provide effective leadership, coaching, and mentoring to team members to drive performance and engagement. Create a culture of service excellence, continuous learning, and operational accountability. Manage team performance, ensure objectives, SLAs, and quality standards are consistently met. Serve as a role model and technical expert, providing timely guidance and support on escalations and complex issues. Identify competency gaps and development needs, implementing upskilling, buddying, and coaching as appropriate. Recognize and recommend high-potential talent for further development and succession planning. Support team well-being by fostering a positive working environment and proactive issue resolution.
- RESOURCE MANAGEMENT: Allocate workload and responsibilities effectively across the team to optimize capacity and ensure delivery. Plan and monitor resources to meet transition and operational demands, escalating resource constraints to the Team Manager. Oversee scheduling and leave planning to maintain service continuity, particularly during peak periods. Coordinate knowledge transfer and training during service transitions. Determine job rotation to strengthen capability and maintain engagement.
- Service Management & Continuous Improvement: Achieve and sustain performance targets, SLAs, and customer satisfaction KPIs. Regularly review team metrics and customer feedback to identify areas for process optimization. Lead and participate in monthly business reviews with stakeholders to address issues and build strong partnerships. Contribute to the refinement and documentation of SOPs, policies, and work instructions. Drive continuous improvement initiatives to enhance service delivery, efficiency, and compliance. Support the development and execution of UAT scripts for system enhancements and upgrades. Ensure accurate tracking of reverse SLA commitments and resolution of exceptions in collaboration with relevant teams. Champion process simplification, automation, and standardization initiatives. Monitor and ensure that all improvement projects are delivered on time, within scope, and budget.
Education
- Bachelor’s degree in HR, Business Administration, or related field
Experience
- Demonstrated experience in L&D operations or training administration.
Special Skills & Competencies
- Strong working knowledge of HR operational processes
- Excellent people management, coaching, and conflict resolution abilities
- Solid understanding of SLA/KPI tracking, reporting, and service excellence principles
- Proficiency in process documentation (SOPs, work instructions, guides)
- Comfortable with continuous improvement, identifying gaps, and implementing solutions
- Strong stakeholder engagement skills
- High level of attention to detail and data accuracy
- Familiarity with HR regulations and statutory compliance in the UK and EU (e.g., GDPR, Working Time Regulations)
KPIs & SLAs
- SLA Compliance: ≥ 95% of transactions completed on time
- Data Accuracy: ≥ 99% accuracy on all employee records & transactions
- Case Resolution Time: ≥ 90% of tickets resolved within 2 business days
- First Contact Resolution (FCR): ≥ 80%
- Customer Satisfaction (CSAT): ≥ 85% positive rating
- Knowledge Base Proficiency: 100% of SOPs/work instructions updated annually
- Team Engagement: ≥ 75% engagement score in internal surveys
- Process Improvement: Minimum 2 improvement initiatives implemented/year
About Us
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It\\\’s an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!
Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and required assistance, in writing, for a specific opening.
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Lead HR Operations Specialist employer: Coherent Corp.
Contact Detail:
Coherent Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead HR Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Coherent, they value service excellence and continuous improvement, so be ready to share how you embody these principles in your work.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to people management and conflict resolution. Show us how you’ve successfully led teams and tackled challenges in the past!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Coherent team.
We think you need these skills to ace Lead HR Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Lead HR Operations Specialist role. Highlight your people management and operational excellence experience, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've driven performance and engagement in previous roles, and don’t forget to show your passion for HR operations!
Showcase Your Continuous Improvement Mindset: We love candidates who are proactive about process optimisation. In your application, mention any initiatives you've led or contributed to that improved service delivery or efficiency in your past roles.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Coherent Corp.
✨Know Your HR Operations Inside Out
Make sure you brush up on your knowledge of HR operational processes, especially those related to data management and onboarding/offboarding. Familiarise yourself with the specific SLAs and KPIs mentioned in the job description, as this will show that you're serious about delivering service excellence.
✨Showcase Your People Management Skills
Prepare examples of how you've effectively led teams in the past. Think about times when you’ve coached or mentored team members, resolved conflicts, or driven performance. This is your chance to demonstrate your leadership style and how you can create a positive working environment.
✨Be Ready for Continuous Improvement Discussions
Since the role involves driving continuous improvement initiatives, come prepared with ideas on how to optimise processes. Think about any past experiences where you identified gaps and implemented solutions. This will highlight your proactive approach and commitment to operational excellence.
✨Engage with Stakeholders
Understand the importance of stakeholder engagement in this role. Be ready to discuss how you've built strong partnerships in previous positions. Show that you can communicate effectively and collaborate with various teams to achieve common goals, which is crucial for success in HR operations.
