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- Tasks: Deliver expert HR support across EMEA and North America, managing diverse HR cases.
- Company: Join Coherent, a global leader in innovative technology and manufacturing.
- Benefits: Competitive salary, career development, hybrid working model, and a supportive environment.
- Why this job: Make a real impact on employee experiences while working with a dynamic team.
- Qualifications: 5+ years in HR operations with expertise in case management and compliance.
- Other info: Opportunity for growth in a stable and rewarding company culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for an experienced HR Operations Specialist to deliver expert-level HR support across EMEA and North America. In this senior position, you’ll manage the full spectrum of HR cases—from routine inquiries to complex, escalated, and VIP matters—ensuring accuracy, compliance, and an exceptional employee experience throughout the employee life cycle.
We’ll operate on a hybrid working model: three days per week onsite in our Glasgow office and two days working from home.
Primary Duties & Responsibilities
- Deliver high-quality HR support across EMEA and North America, managing cases ranging from routine inquiries to complex, cross-border matters.
- Handle escalations and VIP requests with discretion, urgency, and professionalism, ensuring a positive employee experience.
- Execute the full spectrum of HR transactions, including reorganisations, international transfers, and sensitive separations, with a focus on accuracy, compliance, and “First Time Right” delivery.
- Maintain data integrity across all HR systems, identifying and resolving potential issues before they impact employees or processes.
- Champion process improvement and operational excellence, using your expertise to streamline workflows, enhance service quality, and share best practices with the wider team.
- Ensure full compliance with GDPR, local data privacy laws, and regional employment regulations, maintaining audit-ready records and safeguarding sensitive information.
- Build trusted relationships with employees, managers, and HR partners, collaborating closely with Payroll, Benefits, and specialist HR teams to deliver seamless, end-to-end HR services.
- Contribute to cross-functional projects and initiatives that improve employee experience and drive continuous improvement across the global HR Operations function.
About You
- 5+ years in HR operations, shared services, HR Generalist roles, or related fields with demonstrated progression in case complexity.
- Expertise in HR case management, from routine queries to complex employee relations across UK, Germany, Nordics, Switzerland, North America, and other EU countries.
- Advanced HRIS experience with expert-level system navigation, transaction processing, and troubleshooting capabilities.
- Proven track record of efficiently handling high-volume caseloads while maintaining quality across all complexity levels.
- Labour law and regulatory framework knowledge across multiple jurisdictions with practical application across diverse case types.
- Experience managing escalated cases and VIP stakeholder requests with demonstrated ability to maintain confidentiality and deliver exceptional service under pressure.
- Advanced HRIS knowledge with ability to navigate complex system configurations.
- Case management expertise using enterprise ticketing and workflow systems.
- Data analysis capabilities for trend identification and process improvement insights.
- Cultural intelligence: Deep understanding of cross-cultural dynamics enabling effective case resolution across diverse European and North American markets.
- Fluent in English (required); additional European languages such as German, Swedish, or Finnish are a plus.
Working Conditions
The role routine uses standard office equipment such as computers, phones, and photocopiers within a climate-controlled and professional office environment. All employees are required to follow the site EHS procedures and Coherent Scotland EHS standards. Depending on location, this position may be responsible for the execution and maintenance of ISO 9000, 9001, 14001 and/or other applicable standards within the Quality Management System and Environmental Management System.
About Us
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard‑work through a competitive compensation program. It’s an exciting opportunity to work for a company that offers stability, longevity and growth.
Location: Glasgow, Scotland, United Kingdom.
HR Operations Specialist II in Glasgow employer: Coherent Corp.
Contact Detail:
Coherent Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Specialist II in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how your experience aligns with their mission. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experiences, the more confident you’ll be when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows you’re genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace HR Operations Specialist II in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Operations Specialist role. Highlight your experience in managing complex HR cases and any specific achievements that demonstrate your expertise in HR operations across EMEA and North America.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share your passion for HR, your understanding of cross-cultural dynamics, and how you can contribute to enhancing the employee experience at Coherent.
Showcase Your HRIS Skills: Since advanced HRIS knowledge is crucial for this role, make sure to detail your experience with HR systems in your application. Mention any specific systems you've worked with and how you've used them to improve processes or resolve issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it reaches the right team for review!
How to prepare for a job interview at Coherent Corp.
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around case management and compliance. Familiarise yourself with the specific laws and regulations in the regions you'll be working with, like GDPR and local employment laws. This will show that you're not just experienced but also well-prepared for the role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples of how you've handled complex HR cases in the past. Think about situations where you managed escalations or VIP requests, and highlight your approach to maintaining confidentiality and professionalism under pressure. This will demonstrate your capability to handle the demands of the position.
✨Emphasise Data Integrity
Since maintaining data integrity is crucial, come prepared to talk about your experience with HRIS systems. Share any instances where you identified and resolved potential issues before they became problems. This will illustrate your attention to detail and proactive mindset, which are key for this role.
✨Build Rapport with Interviewers
Remember, building trusted relationships is a big part of the job. During the interview, engage with your interviewers and show your interpersonal skills. Ask insightful questions about their HR processes and culture, which will not only help you assess if it's the right fit for you but also leave a positive impression.
