At a Glance
- Tasks: Lead UX research initiatives and shape user-centric product experiences.
- Company: Join a cutting-edge AI research team at Cohere.
- Benefits: Enjoy flexible remote work, generous vacation, and comprehensive health benefits.
- Other info: Inclusive culture with opportunities for personal enrichment and growth.
- Why this job: Make a real impact on AI products that transform enterprises.
- Qualifications: 7+ years in UX research with strong collaboration skills.
The predicted salary is between 70000 - 90000 £ per year.
We're looking for a Staff UX Researcher to join the North team and build the research practice that helps us ship more intuitive, usable product experiences. In this role, you will establish the infrastructure, methods, and engagement model that gives teams the right signal at the right stage of product development. You'll work closely with designers, PMs, and cross‑functional partners to embed evidence‑driven thinking into how we scope, build, and evaluate the work we ship.
As the first dedicated researcher on North, you'll own the research practice end‑to‑end and play a key role in shaping how the team understands and responds to user needs. You'll work on a product that is defining how enterprises put AI to work, and your contributions will directly influence whether users can adopt and get value from it.
What You'll Do
- Design and operationalize the systems, frameworks, and infrastructure that keep research organized, accessible, and actionable across the org, and that empower teams to drive research initiatives independently with confidence.
- Lead complex research initiatives end‑to‑end: scoping the approach, recruiting participants, facilitating sessions, and synthesizing findings into clear recommendations that teams can act on.
- Support lighter‑weight research projects through a consultation model, advising designers and PMs on their approach and reviewing outputs to ensure quality and rigour.
- Empower our FDE team with UXR tools and tactics for capturing structured feedback from customer engagements and distilling it into product‑relevant insights for roadmap planning.
- Support PMs in defining measurable hypotheses at project kickoff and making sense of analytics post‑delivery.
You're Likely a Good Fit If You Have
- UX Research Experience: 7+ years of experience conducting research across a range of qualitative and quantitative methods, with a track record of translating findings into product decisions that moved outcomes. You know how to match the method to the moment and can demonstrate the impact of your work.
- Systems thinking: Experience establishing research infrastructure from scratch, whether that’s repositories, templates, research ops, or engagement models. You build frameworks, templates, and processes that force multiply your impact across the org.
- Cross‑Functional Partnership: A collaborative approach to product development, working closely with designers, PMs, and engineers to ensure the right insights make their way into the product lifecycle at the right moments.
- Communication and Synthesis: Communicate findings clearly to technical and non‑technical audiences alike. Skilled at distilling complex signal into crisp, actionable recommendations and presenting research in a way that builds confidence rather than ambiguity.
- Enterprise Experience: Experience working with enterprise customers and comfortable engaging directly with end users, whether running in‑person research sessions, customer interviews, or on‑site engagements.
- Technical Literacy: Familiar with complex concepts in AI and enterprise software and can use that knowledge to design effective research in technically dense product spaces. Familiarity with AI products or agentic systems is a plus!
If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.
We may use AI‑enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Full‑Time Employees At Cohere Enjoy These Perks
- An open and inclusive culture and work environment
- Work closely with a team on the cutting edge of AI research
- Weekly lunch stipend, in‑office lunches & snacks
- Full health and dental benefits, including a separate budget to take care of your mental health
- 100% Parental Leave top‑up for up to 6 months
- Personal enrichment benefits towards arts and culture, fitness and well‑being, quality time, and workspace improvement
- Remote‑flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co‑working stipend
- 6 weeks of vacation (30 working days!)
Staff UX Researcher in London employer: Cohere
Cohere is an exceptional employer that fosters an open and inclusive culture, making it a perfect fit for a Staff UX Researcher looking to make a significant impact in the AI space. With generous benefits such as a weekly lunch stipend, comprehensive health coverage, and 6 weeks of vacation, employees are supported both personally and professionally. The collaborative work environment encourages cross-functional partnerships, empowering you to shape user experiences while enjoying the flexibility of remote work options across major cities like Toronto, New York, and London.
StudySmarter Expert Advice🤫
We think this is how you could land Staff UX Researcher in London
✨Tip Number 1
Network like a pro! Reach out to folks in the UX research community, attend meetups, and connect with potential colleagues on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best research projects and the impact they had. When you get the chance to chat with hiring managers, use this as a conversation starter to demonstrate your expertise.
✨Tip Number 3
Prepare for interviews by practising common UX research questions and scenarios. Think about how you would approach specific challenges and be ready to share your thought process. This will help you stand out as a candidate who can think critically.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Staff UX Researcher in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in UX research. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Research Impact:When detailing your past work, focus on how your research has influenced product decisions. We love seeing concrete examples of how your findings have led to tangible outcomes, so be specific!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language to communicate your ideas and avoid jargon unless it’s necessary. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Cohere
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss specific projects where you’ve successfully matched the method to the moment, and how your findings influenced product decisions.
✨Showcase Your Systems Thinking
Prepare examples of how you've established research infrastructure in previous roles. Highlight any frameworks or processes you've created that have multiplied your impact across teams, as this will resonate with their need for organised and actionable research.
✨Emphasise Cross-Functional Collaboration
Be ready to talk about your experience working closely with designers, PMs, and engineers. Share stories that illustrate how you’ve ensured insights were integrated into the product lifecycle at the right moments, showcasing your collaborative approach.
✨Communicate Clearly and Confidently
Practice distilling complex research findings into clear, actionable recommendations. You’ll want to demonstrate your ability to communicate effectively with both technical and non-technical audiences, so prepare a few examples of how you’ve done this in the past.
