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- Tasks: Support customers by resolving technical challenges and enhancing their experience with our AI tools.
- Company: Join Cohere, a leading AI company dedicated to scaling intelligence for humanity.
- Benefits: Enjoy competitive pay, health benefits, remote flexibility, and generous vacation time.
- Why this job: Make a real impact in the AI space while helping customers succeed.
- Qualifications: 3+ years in technical support or software engineering; programming skills are a plus.
- Other info: Be part of a diverse team passionate about innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Support Engineer - London role at Cohere. Our mission is to scale intelligence to serve humanity. We are training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what is best for our customers. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. Join us on our mission and shape the future!
Why This Role?
As a Customer Support Engineer, you will be the bridge between our innovative technology and the customers who rely on it. This role is critical in ensuring seamless adoption, resolving technical challenges, and shaping the future of our products through actionable feedback. If you are passionate about AI, thrive in fast-paced environments, and love helping others succeed, this is the perfect opportunity to make an impact.
A Typical Day At Cohere Might Include:
- Responding to technical inquiries from enterprise customers via email, chat, or conference calls, helping them integrate and optimize Cohere's API and tools.
- Debugging complex issues by analyzing code snippets, logs, and error messages, then collaborating with the Engineering team to drive resolutions.
- Creating and updating self-service resources (e.g., documentation, tutorials, and FAQs) to empower users and reduce ticket volume.
- Tracking and prioritizing support tickets, ensuring timely follow-ups and clear communication.
- Sharing customer insights with Product and Engineering teams to influence roadmap decisions and improve user experience.
- Leveraging our internal tools to identify opportunities for automation and process improvement.
You May Be a Good Fit If:
- You have 3+ years of experience in technical support, software engineering, or a customer-facing technical role.
- You have familiarity with containerization (Docker, Kubernetes).
- You possess programming skills (e.g., Python, JavaScript) and familiarity with APIs, REST, and developer tools.
- You are adept at troubleshooting and enjoy solving puzzles, even in ambiguous situations.
- You excel at communicating complex technical concepts clearly to both technical and non-technical audiences.
- You are customer-obsessed, proactive, and driven to deliver exceptional experiences.
- You thrive in collaborative, cross-functional environments.
Nice-to-Have Skills/Experiences:
- Experience with NLP, machine learning, or AI-powered products.
- Familiarity with cloud platforms (AWS, GCP, Azure, OCI).
- Knowledge of data analysis tools (e.g., SQL, Pandas, Jupyter Notebooks).
If some of the above does not line up perfectly with your experience, we still encourage you to apply! We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.
Full-Time Employees At Cohere Enjoy These Perks:
- An open and inclusive culture and work environment.
- Work closely with a team on the cutting edge of AI research.
- Weekly lunch stipend, in-office lunches & snacks.
- Full health and dental benefits, including a separate budget to take care of your mental health.
- 100% Parental Leave top-up for up to 6 months.
- Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement.
- Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend.
- 6 weeks of vacation (30 working days!).
Customer Support Engineer - London employer: Cohere
Contact Detail:
Cohere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - London
✨Tip Number 1
Get to know the company inside out! Research Cohere's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your programming languages and troubleshooting techniques. Being able to demonstrate your problem-solving abilities during interviews can really set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide valuable insights about the company culture and even refer you internally, which can boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cohere team and ready to contribute to their mission.
We think you need these skills to ace Customer Support Engineer - London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Engineer role. Highlight your relevant experience in technical support and any programming skills you have, like Python or JavaScript. We want to see how you can contribute to our mission!
Show Your Passion for AI: In your application, let us know why you're excited about working in AI and how it aligns with your career goals. Share any personal projects or experiences that showcase your enthusiasm for technology and problem-solving. We love seeing that passion!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your skills and experiences, especially when discussing technical concepts. We appreciate clarity as much as we value technical expertise!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cohere!
How to prepare for a job interview at Cohere
✨Know Your Tech
Make sure you brush up on your technical skills, especially around APIs, Docker, and programming languages like Python or JavaScript. Be ready to discuss how you've used these in past roles, as this will show your familiarity with the tools they'll expect you to work with.
✨Understand Their Mission
Cohere is all about scaling intelligence for humanity. Familiarise yourself with their products and how they impact users. This will help you articulate how you can contribute to their mission during the interview.
✨Prepare for Problem-Solving
Expect to tackle some technical challenges during the interview. Practice troubleshooting scenarios and think through how you would approach debugging issues. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Show Your Customer Obsession
Cohere values a customer-centric approach. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your communication skills and how you’ve made complex concepts easy to understand for non-technical audiences.
