At a Glance
- Tasks: Assist customers with over-the-counter medicines and support the pharmacy team.
- Company: Join Cohens Chemist, a leading community pharmacy with a friendly atmosphere.
- Benefits: Enjoy 4 weeks paid holiday, pension contributions, and a discretionary bonus scheme.
- Other info: Complete a Medicines Counter Assistant Course and enjoy career growth opportunities.
- Why this job: Gain valuable experience in customer service while making a difference in your community.
- Qualifications: Previous customer service experience and great people skills are essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking to recruit a 22.5-hour Trainee Counter Assistant on a permanent contract to work at our branch located at Crompton Health Centre, Crompton Way, Bolton, BL1 8UP.
The proposed shift pattern is as follows:
- Monday 09:00 – 13:30
- Tuesday 09:00 – 13:30
- Thursday 09:00 – 13:30
- Friday 09:00 – 13:30
As a Trainee Pharmacy Counter Assistant you will work under the supervision of the Pharmacist and assist customers with the sale of over-the-counter medicines, offering advice on the provision of information, symptoms and products, as well as promoting the additional services that our branch offers. You will also be tasked with replenishing stock and supporting the pharmacy team.
The role would ideally suit someone with previous customer service experience. The utmost attention to detail is required in this role along with the ability to work under pressure and to strict deadlines. The successful candidate must have great people skills as this is paramount to your role. You will be required to work as part of a well-established team and ensure our customers receive a high standard of service.
You will be enrolled onto a Medicines Counter Assistant Course that you will complete in branch over a period of time and once qualified you will be able to confidently:
- Support colleagues in running a successful pharmacy service
- Advise Customers on how to manage common conditions encountered in the pharmacy
- Recommend over the counter products appropriately to customers
- Support colleagues with receiving and handing out prescriptions.
If successful, additional benefits for you could include:
- Discretionary bonus scheme
- 4 weeks’ paid holiday, plus statutory holidays, which increase with service (pro-rata for part time employees)
- Pension contributions
- EAP Provided by BUPA
- Regulatory training where required
- Free uniform
If you think this role is right for you, please apply, we would love to have you as part of the Cohens Family. We are passionate about equal opportunities and welcome a broad diversity of talent to apply.
Trainee Counter Assistant Bolton - Part Time Crompton Health Centre BL1 8UP employer: Cohens Chemists
Cohens Chemist is an excellent employer, offering a supportive work culture where you can grow and develop your skills as a Trainee Counter Assistant. Located in the heart of Bolton, our team is dedicated to providing exceptional customer service while you benefit from a permanent contract, comprehensive training, and a range of employee perks including a discretionary bonus scheme and generous holiday entitlement. Join us at Crompton Health Centre and become part of a well-established family that values diversity and equal opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Counter Assistant Bolton - Part Time Crompton Health Centre BL1 8UP
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Cohens Chemists.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Cohens Chemists.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Cohens Chemists that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Cohens Chemists, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Counter Assistant Bolton - Part Time Crompton Health Centre BL1 8UP
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Cohens Chemists, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Cohens Chemists. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Cohens Chemists.
How to prepare for a job interview at Cohens Chemists
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Cohens Chemists that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Cohens Chemists and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
