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- Tasks: Lead user-centred design plans and create seamless digital experiences across multiple projects.
- Company: Join a forward-thinking team focused on IT transformation and user experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to shape the future of user experience across value chains.
- Why this job: Make a real impact by enhancing user satisfaction and driving innovative design solutions.
- Qualifications: Experience in UX design, user research, and strong collaboration skills required.
The predicted salary is between 60000 - 75000 £ per year.
Working at a Value Chain level, the purpose of this support is to lead on the design and creation of user-centred design plans across multiple projects. This includes all UX Leads supporting the creation and implementation of a user-centred delivery approach within the IT Transformation team and developing an experience framework that will be used across the 4 value chains. The experience framework will develop over time and will be our central location for shared outputs, user-centred design resources, and guides.
Where available, vendor provided UX designers or researchers will also conduct research, design and evaluation work. The UX Design Leads will ensure this activity is planned, prioritised and executed to the required standard, maintaining methodological rigour, ensuring alignment with the Experience Framework, and guiding the integration of research, prototyping, testing and iterative improvement throughout each project lifecycle. There is the expectation that UX Design Leads will also be ‘hands on’ as required.
Together, the UX Design Leads and vendor UX resources (where available) will deliver seamless, intuitive digital experiences that meet user expectations and support improved satisfaction, efficiency, collaboration and risk reduction. The UX Design Leads will have responsibility for governing UCD activity across the programme, assuring the quality of vendor outputs, managing UX risks and measurement, and ensuring all work supports the delivery of agreed business outcomes within time, cost, quality and compliance requirements. They are responsible for ensuring all UCD deliverables are included in Gate reviews as documented in the Unified Delivery Framework.
Conduct and oversee user research using qualitative and quantitative methods. Ensure insights are translated into high-quality outputs such as wireframes, prototypes, and journey maps as appropriate to stage in project. Apply and advise on appropriate techniques dependent on project scope, stage and delivery methodology (Agile, Waterfall, Hybrid). Oversee project UX people where available, ensuring design standards and outputs are delivered consistently and to a high quality. Monitor progress and manage change variances, reporting on UX risks and metrics.
Lead on specialist area of expertise (e.g. user research, design systems, journey management) and develop associated methods and artefacts for use across Value Chains enriching our Experience Framework and supporting us to reach our target UX Maturity level. Develop and maintain core artefacts (User journeys, design principles, personas, risk logs, governance materials) within the Experience Framework. UX Leads should work collectively to ensure consistency and knowledge exchange across programmes and projects, developing:
- Insight hub.
- Design standards.
- Journey management.
UX Leads should support the UX maturity of the IT Transformation programme and team through expertise, advice, demonstration, acting as a trusted contributor to the team who can work at a strategic and hands on level.
Ensure user-centred design activities are considered, planned and realised throughout project lifecycle across programmes. Ensure appropriate resource requirement is provided via vendor.
UX Design Lead employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Design Lead
✨Tip Number 1
Network like a pro! Reach out to people in the UX field, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, including user research, wireframes, and prototypes. Make sure it’s easy to navigate and visually appealing – first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common UX design questions and scenarios. Be ready to discuss your design process, how you handle feedback, and examples of how you've improved user experiences in past projects.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for talented UX Design Leads like you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace UX Design Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UX Design Lead role. Highlight your experience with user-centred design and any relevant projects you've worked on. We want to see how your skills align with our needs!
Showcase Your Process: When detailing your past work, focus on your design process. Explain how you’ve conducted user research, created wireframes, or developed prototypes. We love seeing how you approach problems and deliver solutions!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s necessary. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cognizant
✨Know Your User-Centred Design Inside Out
Make sure you’re well-versed in user-centred design principles and methodologies. Brush up on your knowledge of qualitative and quantitative research methods, as well as how to translate insights into high-quality outputs like wireframes and prototypes. Being able to discuss these concepts confidently will show that you’re the right fit for the role.
✨Showcase Your Hands-On Experience
Prepare to share specific examples of when you've been 'hands-on' in your previous roles. Whether it’s conducting user research or creating journey maps, having concrete examples ready will demonstrate your ability to lead and execute projects effectively. Don’t forget to highlight any experience with Agile or Waterfall methodologies!
✨Familiarise Yourself with the Experience Framework
Before the interview, take some time to understand what an Experience Framework entails and how it can be applied across value chains. Be ready to discuss how you would contribute to developing and maintaining core artefacts within such a framework, as this shows your strategic thinking and alignment with the company’s goals.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage UX risks. Think about past challenges you’ve faced in UX design and how you overcame them. This will not only showcase your expertise but also your ability to think critically under pressure.