At a Glance
- Tasks: Provide specialist support for incident management and improve Sonata application performance.
- Company: Join a dynamic tech team focused on innovation and collaboration.
- Benefits: Gain valuable experience, develop technical skills, and enjoy a supportive work environment.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Deepen your knowledge of Sonata while making a real impact in a multi-skilled team.
- Qualifications: Experience with SQL queries and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Sonata Application Support analyst provides specialist incident and problem management support.
The role involves being the initial entry point to the Sonata team by triaging and resolving incidents and advising on requirements for continuous improvement i. e. to reduce incident volumes.
The Sonata Application Support analyst works closely with the wider Sonata team, wider technology teams, business stakeholders, delivery teams, and external vendors to ensure Sonata remains stable, scalable, and fit for purpose.
This is an excellent opportunity for someone who wants to deepen their Sonata knowledge in a multi-skilled team.
Key Responsibilities
- Incident and Problem Management
- Resolve incidents within SLAs
- Manage problem records effectively
- Identify areas for improvement/efficiencies
- Monitoring
- Perform daily health checks and work with business stakeholders to resolve issues before they impact the customer
- Identify improvements to existing tooling
- Service
- Work with wider technology teams to impact assess changes being introduce
- Knowledge & Capability Development
- Maintain Sonata standards, documentation, and knowledge assets.
- Technical Skills
- Knowledge of the Sonata data model would be desirable
- Ability to write SQL queries
- Knowledge of the Sonata Application or similar
- Ability to diagnose issues
- Other Skills
- Ability to problem solve and troubleshoot
- Ability to multitask effectively
- Able to remain calm under pressure
- Good attention to detail
- Can-do attitude
- Always striving for continuous improvement
- Nice to have
- Sonata Workflow knowledge
- Using testing tools such as SOAPUI or Ready API be able to construct SBS requests
- Awareness of agile methodology
- A wide knowledge of UK Pensions and Isas
- #J-18808-Ljbffr
We think you need these skills to ace Sonata Application Support Engineer
Incident Management
Problem Management
SQL Query Writing
Sonata Data Model Knowledge
Issue Diagnosis
Multitasking
Attention to Detail
