At a Glance
- Tasks: Provide expert support for Sonata applications, managing incidents and driving improvements.
- Company: Cognizant, a leading tech company in the UK with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to work with diverse teams.
- Why this job: Join a dynamic team and make a real impact on application stability and performance.
- Qualifications: Experience in incident management and a passion for problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
Cognizant in the United Kingdom is seeking a Sonata Application Support analyst to provide specialist incident and problem management support.
You will triage incidents, resolve them within SLAs, and advise on requirements to drive continuous improvement and reduce incident volumes.
You will work closely with the Sonata team, wider technology groups, business stakeholders, delivery teams and external vendors to keep Sonata stable, scalable and fit for purpose.
#J-18808-Ljbffr
We think you need these skills to ace Sonata App Support Engineer: Incident & SLA Expert
Incident Management
Problem Management
SLA Management
Continuous Improvement
Triage Skills
Collaboration Skills
Technical Support
