At a Glance
- Tasks: Lead the design and implementation of innovative ServiceNow solutions that drive efficiency.
- Company: Join a forward-thinking tech company with a focus on collaboration and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting career development opportunities and a chance to work with cutting-edge technologies.
- Why this job: Make a real impact by optimising processes and driving innovation in a dynamic environment.
- Qualifications: Expertise in ServiceNow architecture and strong communication skills are essential.
The predicted salary is between 70000 - 90000 £ per year.
- Role: Service Now Solution Architect
- Full time
- Job Summary
- The Service Now Solution Architect will lead the design, development, and implementation of Service Now solutions that align with business requirements and IT service management best practices.
This role involves collaborating with stakeholders to define technical architecture, creating scalable solutions, and ensuring seamless integration with existing systems.
The architect will serve as the technical authority, providing thought leadership and guidance on leveraging the Service Now platform to optimise processes, improve efficiency, and drive innovation.
Key Responsibilities
- Collaborate with stakeholders to understand their business requirements, advise on potential solutions, refine the roadmap, and create technical strategies following best practices for the Service Now platform.
- Lead a team of developers and consultants in the design and implementation of Service Now solutions, workflows, integrations, and customizations ensuring alignment with business & technical requirements and quality standards.
- Provide technical guidance and leadership to project teams and developers in planning the overall architecture of the Service Now implementation i. e. designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.
- Ensure that the system design and configurations meet the governance and compliance requirements, such as data security, access controls, and regulatory compliance.
- Conduct technical reviews, troubleshoot issues, and ensure solutions are robust, secure, and scalable.
- Stay updated on Service Now platform capabilities and emerging technologies to recommend improvements and innovations.
Essential Skills
- Expertise in Service Now platform architecture, including module configuration, development, and integration.
- Proficiency in creating workflows, scripting (Java Script, Glide), and leveraging APIs for integration.
- Excellent communication and stakeholder management skills.
- Solid understanding of Service Now as a platform and the product capabilities.
- Nice to Have Skills
- Familiarity with Agile methodologies and experience in participating in PI planning.
- Knowledge of AI/ML and automation capabilities within Service Now.
- Certification in Service Now (e. g., Certified Implementation Specialist, Certified Application Developer).
- Understanding of AI capabilities and how these can be implemented within a public sector governance framework
Qualifications
- Service Now CTA qualification
- Travel Requirements
- Required to be in Leeds, London & Exeter UK as required for quarterly PI planning and occasional in person workshops, will include some overnight stays.
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ServiceNow Solution Architect employer: Cognizant
Cognizant is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within the UK Public Sector. Employees benefit from comprehensive growth opportunities, including training in cutting-edge AI technologies, while contributing to meaningful projects that impact government services. With a commitment to quality and excellence, Cognizant provides a supportive environment where your contributions are valued and recognised.
