Full-time employment
Job Description — ServiceNow ITSM Consultant / Support Specialist We are looking for an experienced ServiceNow ITSM professional to support, administer, configure, and enhance the ServiceNow ITSM platform. The candidate will work closely with IT operations and business stakeholders to ensure effective delivery of Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.
Role: ServiceNow ITSM Consultant
Location: London (Hybrid)
Full-time employment
Key Responsibilities
- Provide L2/L3 support for ServiceNow ITSM.
- Manage and support Incident, Problem, Change, Request, and Knowledge Management.
- Configure Service Catalog items, workflows, approvals, notifications, and SLAs.
- Troubleshoot production issues and perform root-cause analysis.
- Configure Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, and Notifications.
- Support Flow Designer and workflow automation.
- Manage users, groups, roles, and access.
- Create and maintain reports and dashboards.
- Support integrations with external systems using REST/SOAP APIs.
- Perform testing for enhancements, patches, and upgrades.
- Manage update sets and deployment activities.
- Maintain technical and functional documentation.
- Identify opportunities for automation and continual service improvement.
- Good Cross-functional collaboration,team coordination, Stakeholder management and client communication.
Required Skills
- Strong hands-on ServiceNow ITSM experience.
- Good knowledge of Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- ServiceNow administration and configuration experience.
- Experience with Business Rules, Client Scripts, UI Policies, ACLs, workflows, and Flow Designer.
- Knowledge of REST/SOAP integrations.
- Understanding of ITIL processes.
- Strong troubleshooting and analytical skills.
Experience
3–7+ years of ServiceNow experience, preferably in enterprise production/BAU environments
Preferred Certifications
- ServiceNow Certified System Administrator.
- ServiceNow CIS – ITSM.
- ITIL 4 Foundation.
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ServiceNow ITSM employer: Cognizant
Cognizant is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to excel in their careers. With a strong emphasis on employee growth and development, you will have access to mentorship opportunities and the chance to lead transformative projects in a dynamic environment. Located in a vibrant area, Cognizant offers unique advantages such as a diverse team and a commitment to work-life balance, ensuring that your contributions are both meaningful and rewarding.
