Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and implementation of innovative ServiceNow solutions for telecom processes.
- Company: Join Cognizant, a top global tech consulting firm with a vibrant culture.
- Benefits: Enjoy competitive pay, health perks, remote work options, and growth opportunities.
- Why this job: Make a real impact in transforming telco operations with cutting-edge technology.
- Qualifications: Experience in ServiceNow and telecom environments is essential.
- Other info: Be part of a dynamic team driving digital transformation in the telecom industry.
The predicted salary is between 36000 - 60000 £ per year.
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2024.
Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.
Role Overview We are seeking a highly skilled ServiceNow Architect with strong Telco background to lead solution design, configuration, development, and implementation across multiple ServiceNow modules. The ideal candidate will have hands-on experience delivering ServiceNow solutions in telecom BSS/OSS/Network environments, with deep expertise in CSDM, CMDB, TNI, CSM, ITSM, ITOM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage. This role requires a combination of technical expertise, solution design skills, and telco domain knowledge to build scalable, high-quality ServiceNow solutions that support complex telco service management and operations landscapes.
Key Responsibilities
- Solution Design & Architecture
- Lead end-to-end design and configuration of ServiceNow solutions for telco processes.
- Align solution architecture with CSDM 4.0+, CMDB best practices, and enterprise data models.
- Design telecom-specific data models, service models, CI classes, and relationships using TNI (Telco Network Inventory) and extended CMDB classes.
- Create high-level and low-level design documents, process flows, and integration blueprints.
- Hands-on ServiceNow Configuration & Development
- Configure and develop ServiceNow applications using: CSM (Customer Service Management), ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB, TNI / Telco extensions, IntegrationHub.
- Implement custom workflows, business rules, client scripts, UI policies, and automation capabilities.
- Develop integrations with BSS/OSS, network systems, external CRMs, and ticketing tools using REST/SOAP, MID Server, IntegrationHub, and TM Forum Open APIs.
- CMDB, CSDM & TNI Excellence
- Ensure CMDB health, data quality, and alignment with CSDM.
- Define CI class models, relationships, reconciliation rules, and lifecycle management for telecom services.
- Set up TNI for network elements, logical/physical inventory, and cross-domain visualisation.
- Ensure consistent service modelling across IT, network, and customer domains.
- AI/GenAI & NowAssist Enablement
- Leverage ServiceNow NowAssist GenAI capabilities for case summarisation, ticket automation, agent assistance, search, and workflow optimisation.
- Identify opportunities to automate telco service operations using GenAI and predictive intelligence.
- Promote AI-native workflows for CSM, ITSM, ITOM, and telco operational processes.
- Integration & Telco Systems Knowledge
- Integrate ServiceNow with telco BSS/OSS systems such as: CRM, Billing, Order Management, Trouble Ticketing, Network Assurance & Monitoring Systems (NMS/EMS/OSS), Inventory/Topology systems.
- Strong understanding of TMF APIs (TMF620, TMF641, TMF632, TMF638, TMF640, etc.).
- Develop and test API-driven data synchronisation and real-time event flows.
- Stakeholder Engagement & Delivery
- Work closely with product owners, architects, and operations teams to gather requirements and translate them into scalable solutions.
- Support sprint planning, UAT activities, release cycles, and deployment.
- Troubleshoot, optimise, and continuously improve platform performance.
- Create training materials and conduct knowledge-transfer sessions.
Required Technical Skills & Experience
- Deep understanding of: CSDM (persona, domains, service modelling), CMDB & CMDB CI class modelling, Telco Network Inventory (TNI), CSM, ITSM, ITOM, Integrations (REST/SOAP, API orchestration, MID Server), Service Mapping & Discovery in Telco environments.
- Expertise in scripting (JavaScript), Flow Designer, IntegrationHub.
- Working knowledge of NowAssist, Predictive Intelligence, Virtual Agent.
Telco Domain Skills
- Understanding of telco service fulfillment & assurance.
- Awareness of network domains (RAN, Core, Transport, Fixed Broadband) and logical/physical network modelling.
- Experience integrating or modelling telco BSS/OSS systems.
Soft Skills
- Strong communication and stakeholder engagement skills.
- Ability to translate complex technical concepts into business language.
- Excellent documentation, presentation, and requirement analysis capabilities.
- Problem-solving mindset with a detail-oriented approach.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- Certification in CSM, ITSM, ITOM, or CMDB/CSDM specialisations.
- Experience in Telco-specific deployment projects (mobile, fibre, enterprise services).
- Knowledge of TMF frameworks, SID, eTOM, and API security.
- Experience with workflow automation, RPA, or GenAI platforms.
Why This Role Is Important
This role is central to transforming the operator into a digitally automated, data-driven, and AI-enabled telco. With ServiceNow as a strategic platform, the consultant will drive modernization across IT, Network, and Customer Operations, ensuring consistent service models and intelligent workflows.
ServiceNow Architect, Telco Consulting employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect, Telco Consulting
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telco industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have a lead on your dream ServiceNow Architect role!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects, especially those related to telco processes. This will give potential employers a clear view of what you can bring to the table and how you can help them transform their operations.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss your experience with CSDM, CMDB, and integrations in detail. Practice explaining complex concepts in simple terms – it’s all about making that connection with your interviewers!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities at Cognizant, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace ServiceNow Architect, Telco Consulting
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Architect role. Highlight your experience with ServiceNow modules, especially in telco environments, and showcase any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention specific projects or achievements that relate to the job description.
Showcase Your Technical Skills: In your application, be sure to highlight your technical expertise, especially in areas like CSDM, CMDB, and integrations. We love seeing hands-on experience, so don’t hold back on detailing your past projects and successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Cognizant
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in all the ServiceNow modules relevant to the role, especially CSDM, CMDB, and ITSM. Brush up on your hands-on experience with these tools, as you'll likely be asked to discuss specific configurations or implementations you've worked on.
✨Showcase Your Telco Expertise
Since this role is focused on telco consulting, be prepared to discuss your understanding of telecom service fulfilment and assurance. Highlight any past projects where you integrated BSS/OSS systems or worked with network domains, as this will demonstrate your relevance to the position.
✨Prepare for Technical Questions
Expect technical questions that dive deep into your knowledge of integrations, scripting, and API frameworks. Practise explaining complex concepts in simple terms, as you’ll need to communicate effectively with stakeholders who may not have a technical background.
✨Engage with Real-World Scenarios
Be ready to tackle hypothetical scenarios related to service design and architecture. Think about how you would approach specific challenges in a telco environment, and articulate your thought process clearly. This shows your problem-solving mindset and ability to think on your feet.