At a Glance
- Tasks: Administer and configure the ServiceNow platform while providing user support and troubleshooting.
- Company: Join a leading tech firm in London with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Great chance to enhance your skills in a dynamic enterprise environment.
- Why this job: Be at the forefront of IT service management and make a real difference.
- Qualifications: 3-6 years of ServiceNow experience and strong troubleshooting skills.
The predicted salary is between 63000 - 77000 £ per year.
Job Summary
We are seeking a Service Now Administrator responsible for day-to-day platform administration, configuration, user support, troubleshooting, access management, and BAU operations.
The role requires strong knowledge of the Service Now platform and the ability to manage configuration changes in a controlled enterprise environment.
Role: Service Now Administrator
Key Responsibilities
- Perform day-to-day Service Now platform administration.
- Manage users, groups, roles, permissions, and access requests.
- Configure forms, fields, lists, views, modules, and applications.
- Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
- Configure notifications, approvals, SLAs, and scheduled jobs.
- Support Flow Designer and workflow configuration.
- Create and maintain reports and dashboards.
- Troubleshoot application and configuration issues.
- Manage update sets and configuration deployments.
- Support Service Now upgrades, patches, and release activities.
- Perform platform health checks and housekeeping.
- Support integrations and troubleshoot integration-related issues.
- Conduct impact analysis for configuration changes.
- Perform functional testing and regression testing.
- Maintain technical documentation and configuration records.
- Follow change-management and Service Now governance processes.
- Required Skills
- Strong Service Now administration experience.
- Hands-on experience with Service Now configuration.
- Knowledge of ACLs, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, and workflows.
- Experience with Flow Designer.
- Knowledge of user/group/role administration.
- Experience with reports and dashboards.
- Understanding of update sets and deployment processes.
- Basic knowledge of Java Script.
- Understanding of Service Now security and access controls.
- Strong troubleshooting and analytical skills.
Experience
3-6+ years of Service Now administration experience, preferably in a large enterprise environment.
- Preferred Certifications
- Service Now Certified System Administrator.
- Service Now Certified Application Developer is an advantage.
- ITIL 4 Foundation.
- #J-18808-Ljbffr
ServiceNow Administrator employer: Cognizant
Cognizant is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within the UK Public Sector. Employees benefit from comprehensive growth opportunities, including training in cutting-edge AI technologies, while contributing to meaningful projects that impact government services. With a commitment to quality and excellence, Cognizant provides a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Administrator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cognizant values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cognizant might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cognizant!
✨Direct Apply to Cognizant
Let's not forget to apply directly through the Cognizant website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Administrator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cognizant.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cognizant. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cognizant
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
