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- Tasks: Design impactful services that improve lives and modernise public sector offerings.
- Company: Cognizant, a leader in digital transformation for government and healthcare.
- Benefits: Collaborative culture, meaningful work, and opportunities for professional growth.
- Why this job: Make a real difference by shaping services that enhance citizen experiences.
- Qualifications: Curiosity, empathy, creativity, and experience in user research and prototyping.
- Other info: Join a fast-growing team dedicated to transforming public services.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about designing services that make a real difference in people’s lives? At Cognizant, we partner with public sector organisations across the UK to help modernise and transform the services relied on by millions. As one of our fastest‑growing business areas, we support government, defence and healthcare clients as they navigate complex digital transformation journeys.
We’re looking for a Service Designer to join our team — someone who’s motivated by meaningful work, thrives in collaborative environments, and wants to create services that are simpler, clearer and faster for citizens and businesses alike.
Why this role matters? As a Service Designer at Cognizant, you’ll take an end‑to‑end view of how services work today — and how they should work tomorrow. You’ll identify gaps, opportunities and friction points across all touchpoints, whether digital or non-digital, ensuring each service feels seamless and intuitive. This is a role where your work has visible impact: you’ll shape services that help government deliver better outcomes for citizens while supporting a more efficient, modern public sector.
What you’ll be doing: You will play a key role in designing and shaping services by:
- Identifying the best delivery methods and processes to meet user and organisational needs.
- Helping teams visualise outcomes, prioritise effectively, and work toward clear MVPs and delivery plans.
- Translating technical and business requirements into clear, user‑focused insights that different audiences can act on.
- Facilitating challenging conversations and bringing alignment to teams and senior stakeholders.
What you’ll bring to the role: We’re looking for someone who brings curiosity, empathy and creativity to their work, along with:
- Experience using a range of prototyping methods to explore and validate ideas.
- Strong knowledge of GDS standards and how to apply them effectively.
- Experience delivering services that meet the needs of users across multiple channels.
- Hands‑on experience in user research and turning insights into impactful design decisions.
Service Design employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make it visually appealing and easy to navigate, so hiring managers can see your thought process and creativity in action.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your empathy and user-focused insights during discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Service Design
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for service design! Share examples of how you've made a difference in people's lives through your work. We love candidates who are genuinely motivated by meaningful projects.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with GDS standards and user research. We want to see how your skills align with the role, so don’t hold back on the details!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your insights and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cognizant
✨Know Your User-Centric Approach
Make sure you can articulate your understanding of user-centric design. Be ready to discuss how you've used empathy and curiosity in past projects to identify user needs and improve services. This will show that you align with the values of the role.
✨Showcase Your Prototyping Skills
Prepare examples of your prototyping methods and how they’ve helped validate ideas. Bring along any visuals or case studies that demonstrate your process, as this will give the interviewers a clear picture of your hands-on experience.
✨Familiarise Yourself with GDS Standards
Brush up on Government Digital Service (GDS) standards and be ready to discuss how you’ve applied them in your previous work. This knowledge is crucial for the role, and showing that you’re well-versed in these standards will set you apart.
✨Practice Facilitating Conversations
Think about times when you’ve facilitated challenging discussions or aligned teams towards a common goal. Prepare anecdotes that highlight your communication skills and ability to bring stakeholders together, as this is key for a Service Designer.
