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For Companies At a Glance
- Tasks: Drive innovative AI solutions in insurance, enhancing underwriting and claims processes.
- Company: Join a leading global insurance firm focused on transformation and collaboration.
- Benefits: Competitive salary, career growth, and opportunities to work on cutting-edge projects.
- Why this job: Make a real impact in the insurance industry with your expertise and creativity.
- Qualifications: 12+ years in business analysis, strong communication, and analytical skills required.
- Other info: Dynamic environment with a focus on innovation and cross-functional teamwork.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced Business Analyst with strong Insurance domain expertise along with an ability to enable Agentic AI solutions that automate, reason, and act autonomously within underwriting, claims, policy servicing, and customer operations. Should be a subject matter expert in either of these Insurance areas: Policy lifecycle — Quote → Bind → Issue → Renew → Cancel.
Responsibilities
- Business Analysis & Requirements Gathering
- Ability to gather, document, and validate business and technical requirements from stakeholders.
- Define the delivery of features for a program of work by articulating user stories, writing functional and non-functional requirements, and executing a clear release with appropriate marketing, feedback tracking, and follow up.
- Familiarity with database concepts and the ability to query and analyse data.
- Process Mapping & Optimisation
- Map end-to-end workflows using BPMN/Visio.
- Identify process inefficiencies, bottlenecks, compliance risks, and improvement opportunities.
- Support design of future-state processes aligned with business strategy, growth initiatives, and customer experience enhancements.
- Collaborate with teams to drive operational excellence, automation, and simplification.
- Data & Insights
- Analyse performance metrics; work with data teams to ensure accurate metadata, reporting, and analytics across systems.
- Support decision-making with clear dashboards, business cases, and insights.
- Technology & Systems Support
- Partner with product, engineering, and vendor teams to support system enhancements across tools such as:
- Policy Admin Systems (Guidewire, Duck Creek, Sapiens, Majesco)
- Claims Platforms (Guidewire Claim Center, EIS, Claim Vantage)
- Underwriting/Rating engines
- Broker/MGA systems
- London Market tools (PPL, LIMOSS, Delegated Authority systems)
- Assist in system evaluations, UAT, regression testing, and release validation.
- Facilitate workshops, requirement sessions, and SME interviews across global teams.
- Act as a bridge between business SMEs and technology teams.
- Present findings, recommendations, and status updates to senior stakeholders.
Essential Required Skills & Experience
- 12+ years of Business Analysis experience or in similar roles (e.g., Product Owner, Product Manager).
- Able to operate independently with minimal supervision, drive cross-functional initiatives, and mentor junior BAs.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving capability.
- Define AI agent objectives, boundaries, data inputs, and action scopes (Preferred). Examples include:
- Automating First Notice of Loss (FNOL)
- AI-driven triage for claims or submissions
- Underwriting workbench intelligence
- AI-assisted compliance monitoring (FCA, Lloyd’s audits)
- Document understanding for bordereaux / policy docs
- Work with data teams to ensure access to structured/unstructured data needed for agentic workflows (documents, emails, forms, images, policy data).
- Create guardrails for safe operation, ensuring:
- Human in the loop oversight
- Escalation protocols
- Bias detection and performance monitoring
- Experience in process & digital transformation or workflow automation.
- Exposure to Agile delivery methodology (Scrum/Kanban).
- Experience working in global or matrixed publishing organisations.
Education
- Bachelor’s degree in business administration, Finance, Economics, Information Systems / MIS or related field.
- Professional certifications (e.g., Agile certifications such as Scrum.org PSPO I/PSM I, Lean Six Sigma) preferred.
- Insurance certifications (not essential but a plus):
- CII – Chartered Insurance Institute (UK)
- Cert CII
- Dip CII
- ACII (highly respected in the UK and Lloyd’s market)
- Lloyd’s & Market Association (LMA) courses (for London Market roles)
What We Offer
- Opportunity to contribute to transformative initiatives in a global environment.
- Collaboration with cross-functional teams driving innovation across the insurance value chain.
- Career growth within a dynamic, outcome-focused delivery model.
Senior Business Analyst – Insurance employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Analyst – Insurance
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience in business analysis and AI solutions. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to refine your answers, especially around your analytical skills and stakeholder management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Business Analyst – Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Business Analyst role. Highlight your experience in the insurance domain and any relevant projects you've worked on. We want to see how your skills align with our needs!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Provide examples of how you've gathered requirements, mapped processes, or analysed data in previous roles. This helps us understand your practical experience.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points for easy reading and make sure to articulate your achievements and responsibilities effectively. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us track your application better and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cognizant
✨Know Your Insurance Stuff
Make sure you brush up on your insurance domain knowledge, especially around the policy lifecycle. Be ready to discuss how you've applied this expertise in previous roles and how it can benefit the company.
✨Master the Tech Tools
Familiarise yourself with the tools mentioned in the job description, like Jira, Confluence, and any relevant claims platforms. Being able to speak confidently about your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to drive decisions or improve processes. Highlight specific metrics or dashboards you've created that led to actionable insights, as this is crucial for the role.
✨Engage with Stakeholders
Think of ways you've successfully facilitated workshops or gathered requirements from stakeholders in the past. Be ready to share these experiences, as strong communication and stakeholder management skills are key for this position.