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- Tasks: Deliver top-notch IT support and ensure smooth operations for end-users.
- Company: Join a dynamic team focused on enhancing user satisfaction and operational excellence.
- Benefits: Enjoy competitive pay, flexible working conditions, and opportunities for professional growth.
- Other info: Work in a collaborative environment with exciting project-based challenges.
- Why this job: Be the hero in high-pressure situations, providing 'White Glove' service to users.
- Qualifications: Strong understanding of IT support operations and experience with ServiceNow.
The predicted salary is between 30000 - 40000 £ per year.
Deliver high-quality on-site IT Services by ensuring timely issue resolution, proactive maintenance, and adherence to IT best practices. Enhance user satisfaction and operational excellence across the organization.
Responsibilities
- Provide IT support across a wide range of client activities.
- Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.
- Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows.
- Prioritise tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.
- Support the full lifecycle of end-user devices, including imaging, deployment, inventory tracking, and disposal.
- Deliver ‘White Glove’ service to users, even in high-pressure situations.
- Work effectively in a project-based environment that requires flexibility and strong teamwork.
- Perform other duties as assigned by the End-User Computing (EUC) Manager.
Knowledge
- Strong understanding of deskside support operations and key ITSM concepts such as incident management, service request management, categorisation, and prioritisation.
- Proficient in ServiceNow ticket workflows for both incidents.
Field Services engineer - EUC in Norfolk employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services engineer - EUC in Norfolk
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT services. Connecting with professionals in the field can open doors and lead to job opportunities that aren't advertised.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, experiences, and any relevant certifications. This gives potential employers a tangible way to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and end-user computing. Think about scenarios where you've delivered exceptional service or resolved tricky issues, and be ready to share those stories!
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and updates on roles that might not be found elsewhere. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Field Services engineer - EUC in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support and end-user computing. We want to see how you've tackled similar challenges in the past, so don’t hold back on those relevant skills!
Showcase Your Problem-Solving Skills: In your cover letter, share specific examples of how you've resolved IT issues or improved user satisfaction. We love seeing candidates who can think on their feet and deliver that ‘White Glove’ service.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your experience with ServiceNow and ticket management.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Cognizant
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux systems. Be ready to discuss your experience with deskside support operations and ITSM concepts like incident management. The more you can demonstrate your technical expertise, the better!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past, especially under pressure. Highlight your ability to manage ServiceNow ticket workflows and prioritise tasks based on SLAs. This will show that you can handle the demands of the role effectively.
✨Emphasise Teamwork and Flexibility
Since the job requires working in a project-based environment, be ready to talk about your experiences collaborating with others. Share specific instances where you adapted to changing situations or worked as part of a team to achieve a common goal.
✨Deliver ‘White Glove’ Service Mindset
Demonstrate your commitment to user satisfaction by discussing how you’ve gone above and beyond for clients in previous roles. Prepare to explain what ‘White Glove’ service means to you and how you would apply it in high-pressure situations.