Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch IT support and enhance user satisfaction across the organisation.
- Company: Join a dynamic team focused on operational excellence and user experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting projects and a collaborative environment await you!
- Why this job: Be the hero in high-pressure situations, providing 'White Glove' service to users.
- Qualifications: Experience in IT support, strong problem-solving skills, and teamwork abilities.
The predicted salary is between 30000 - 40000 £ per year.
Deliver high-quality on-site IT Services by ensuring timely issue resolution, proactive maintenance, and adherence to IT best practices. Enhance user satisfaction and operational excellence across the organization.
RESPONSIBILITIES
- Provide IT support across a wide range of client activities.
- Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.
- Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows.
- Prioritise tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.
- Support the full lifecycle of end-user devices, including imaging, deployment, inventory tracking, and disposal.
- Deliver ‘White Glove’ service to users, even in high-pressure situations.
- Work effectively in a project-based environment that requires flexibility and strong teamwork.
- Perform other duties as assigned by the End-User Computing (EUC) Manager.
KNOWLEDGE
- Strong understanding of deskside support operations and key ITSM concepts such as incident management, service request management, categorisation, and prioritisation.
- Proficient in ServiceNow ticket workflows for both incidents (break & fix) and service requests (e.g., laptop provisioning: 'Check Inventory', 'Image and Deploy').
- Intermediate knowledge of core infrastructure components such as Domain Controllers, Active Directory, Group Policies, DHCP, DNS, and related technologies.
TECHNICAL SKILLS
- Proficiency in Windows 11 and Microsoft Office 365 (Outlook, Teams), including installation, initial configuration, and basic support.
- Standard endpoint management experience using Microsoft Intune or Active Directory.
- Ability to troubleshoot printers, webcams, speakers, docking stations, drivers, firmware, and more.
- Basic to intermediate troubleshooting skills with Linux systems.
- Experience supporting audio/visual (A/V) equipment in conference room environments.
- Strong problem-solving skills including root cause analysis (RCA).
BUSINESS SKILLS
- Ability to interact with customers politely, professionally, and efficiently in all situations.
- Strong interpersonal skills with the ability to build and maintain business relationships across the organization.
- Visible and approachable for both customers and internal IT support teams.
Locations
Field Services engineer - EUC in Norfolk, Norwich employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services engineer - EUC in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Field Services Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Windows 11, Microsoft Office 365, and ServiceNow workflows. We want you to shine when discussing how you’d tackle those tricky IT support scenarios!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've resolved issues in high-pressure situations. We love hearing about your 'White Glove' service experiences and how you’ve enhanced user satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to make a difference in the EUC space.
We think you need these skills to ace Field Services engineer - EUC in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support and end-user computing. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant skills!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved tricky IT issues in the past. We love a good story about turning a stressful situation into a success, especially if it involved 'White Glove' service!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showing off your personality. Let us know why you’re excited about this role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Cognizant
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft Office 365, and basic Linux troubleshooting. Be ready to discuss your experience with ServiceNow ticket workflows and how you've handled incidents in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role involves delivering ‘White Glove’ service, think of examples where you've gone above and beyond for a user. Prepare to share stories that highlight your ability to remain calm under pressure and how you’ve built strong relationships with clients or colleagues.
✨Prioritisation is Key
Be prepared to discuss how you prioritise tasks based on SLAs and customer needs. You might be asked situational questions about managing multiple tickets at once, so think through your approach to prioritising effectively and ensuring timely issue resolution.
✨Teamwork Makes the Dream Work
This position requires flexibility and collaboration, so come ready to talk about your experiences working in project-based environments. Highlight instances where you’ve worked closely with others to achieve a common goal, and how you adapt to changing circumstances.