At a Glance
- Tasks: Lead workshops, analyse CRM processes, and support solution design for D365 CE.
- Company: Dynamic tech firm based in Manchester with a collaborative work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Work onsite 3 days a week in a vibrant team environment.
- Why this job: Join us to shape customer journeys and enhance business processes with innovative solutions.
- Qualifications: Strong knowledge of D365 CE and experience in functional consulting.
The predicted salary is between 50000 - 65000 £ per year.
Location & working pattern: Primarily Manchester, with 3 days onsite per week.
Experience: Senior Dynamics 365 CE / CRM Functional Consulting.
Role Overview: We are seeking a Dynamics 365 Customer Engagement (CE) Functional Consultant with strong experience across Customer Journeys, Sales, and Customer Service. The consultant will work with business stakeholders to understand processes, define requirements, support solution design, and ensure smooth transition and operations of the CRM platform.
Scope of work:
- Support existing applications (Customer Service, Sales, and primarily Marketing).
- Act as a Business Analyst + Functional Consultant hybrid.
- Provide solutioning input and contribute to technical discussions.
- Support plans to expand development capabilities/footprint.
Key Responsibilities (High-Level):
- Lead requirement gathering workshops for Customer Journeys, Customer Service (Case Management, SLAs, Queues, Knowledge Base) and Sales (Lead–Opportunity lifecycle).
- Analyse existing CRM processes and document functional gaps, enhancements, and solution approaches.
- Support knowledge transition, environment walkthroughs, and stakeholder onboarding.
- Review and validate high-level customizations, integrations, reporting needs, and security roles.
- Coordinate with technical teams for solution design, deployment, and issue resolution.
- Support UAT, regression testing, and release readiness activities.
- Ensure alignment with incident, change, and release management processes.
- Work closely with business users to provide functional support and process improvements.
Required Skills:
- Strong functional knowledge of D365 CE – Customer Service, Sales & Customer Journeys modules.
- Understanding of Plugin, Cloud flow, API.
- Understanding of Lead, Opportunity, and basic Sales processes.
- Customer Journeys.
- Knowledge Base articles.
- Ability to document business processes, requirements, and functional specifications.
- Ability to validate customizations, workflows, integrations, and reports at a functional level.
- Experience with test scenarios, UAT support, and go‑live readiness.
- Good understanding of CRM security roles, audit controls, and compliance.
Nice to Have Skills:
- Exposure to Azure Function, integrations, and middleware.
- Experience with Splunk and TIBCO ActiveMatrix BusinessWorks™ Plug-in.
D365 CE Functional Consultant in Manchester employer: Cognizant
Cognizant is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within the UK Public Sector. Employees benefit from comprehensive growth opportunities, including training in cutting-edge AI technologies, while contributing to meaningful projects that impact government services. With a commitment to quality and excellence, Cognizant provides a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land D365 CE Functional Consultant in Manchester
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Cognizant or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Cognizant.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Cognizant.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Cognizant that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace D365 CE Functional Consultant in Manchester
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Cognizant.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Cognizant and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Cognizant
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Cognizant uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
