At a Glance
- Tasks: Provide top-notch support for Unified Communications and Audio-Visual systems.
- Company: Join a leading tech firm known for innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
- Why this job: Be at the forefront of technology, solving real-world communication challenges.
- Qualifications: Experience in UC/AV support and strong troubleshooting skills required.
The predicted salary is between 45000 - 55000 £ per year.
This is an excellent opportunity for Unified Communication Engineer professionals to be part of leading-edge technology projects.
Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure.
Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Responsibilities
- Provide L3/L4 technical support for Unified Communications (UC) and Audio-Visual (AV) environments.
- Troubleshoot and resolve complex incidents related to AV systems, conferencing solutions, and collaboration technologies before escalation.
- Ensure all incidents are resolved within SLA and maintain high standards of ticket quality and documentation.
- Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring issues.
- Support, configure, and troubleshoot audio and video routing, HDMI, HDCP, EDID, matrix switchers, displays, projectors, microphones, speakers, amplifiers, and AV control systems.
- Diagnose and resolve issues related to AV over IP, Digital Signal Processing (DSP), and enterprise conferencing technologies.
Support and maintain Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Logitech Rally, Poly Studio, Crestron, Extron, and similar collaboration platforms.
- Coordinate with OEM vendors for hardware replacement, RMAs, firmware upgrades, and technical escalations.
- Collaborate with Network, Infrastructure, Security, and End User Computing teams to resolve cross-functional issues.
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
- Participate in system upgrades, preventive maintenance, and infrastructure improvement initiatives.
- Ensure optimal performance, availability, and reliability of enterprise AV and UC environments.
- Required Skills
- Strong experience in Unified Communications (UC) and Audio-Visual (AV) support.
- Hands-on experience with AV Control Systems, Audio & Video Routing, HDMI, HDCP, EDID, Matrix Switchers, AV over IP, and Digital Signal Processing (DSP).
- Experience with Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Logitech Rally, Poly Studio, Crestron, Extron, Biamp, Shure, and QSC technologies.
- Good understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, subnetting, HTTP/HTTPS, SSH, FTP, and Telnet.
- Knowledge of routers, switches, firewalls, and IP-based networking fundamentals.
- Experience troubleshooting displays, projectors, codecs, microphones, speakers, amplifiers, conferencing devices, and AV peripherals.
- Familiarity with Windows operating systems and basic Linux administration.
- Ability to interpret technical schematics and perform advanced hardware and software troubleshooting.
- Experience coordinating with OEMs and third-party vendors for support and hardware lifecycle management.
- Strong analytical, problem-solving, communication, and documentation skills.
- Ability to work in a fast-paced enterprise support environment and manage multiple priorities efficiently.
- #J-18808-Ljbffr
Unified Communication Engineer in London employer: Cognizant
Cognizant is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within the UK Public Sector. Employees benefit from comprehensive growth opportunities, including training in cutting-edge AI technologies, while contributing to meaningful projects that impact government services. With a commitment to quality and excellence, Cognizant provides a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Unified Communication Engineer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Cognizant or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Cognizant.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Cognizant.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Cognizant that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Unified Communication Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Cognizant.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Cognizant and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Cognizant
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Cognizant uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
