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For Companies At a Glance
- Tasks: Lead design and implementation of ServiceNow solutions for telecom processes.
- Company: Cognizant, a top global IT and consulting firm with a collaborative culture.
- Benefits: Competitive salary, health benefits, remote work options, and career development opportunities.
- Why this job: Join a leading company and shape the future of telecom service management with innovative tech.
- Qualifications: Experience in ServiceNow and telecom environments, with strong solution design skills.
- Other info: Dynamic role with excellent growth potential in a fast-paced industry.
The predicted salary is between 48000 - 72000 £ per year.
Overview
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2024.
Cognizant Consulting
At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale.
Role Overview
We are seeking a highly skilled ServiceNow Architect with strong Telco background to lead solution design, configuration, development, and implementation across multiple ServiceNow modules. The ideal candidate will have hands-on experience delivering ServiceNow solutions in telecom BSS/OSS/Network environments, with deep expertise in CSDM, CMDB, TNI, CSM, ITSM, ITOM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage.
This role requires a combination of technical expertise, solution design skills, and telco domain knowledge to build scalable, high-quality ServiceNow solutions that support complex telco service management and operations landscapes.
Key Responsibilities
- Solution Design & Architecture
- Lead end-to-end design and configuration of ServiceNow solutions for telco processes.
- Align solution architecture with CSDM 4.0+, CMDB best practices, and enterprise data models.
- Design telecom-specific data models, service models, CI classes, and relationships using TNI (Telco Network Inventory) and extended CMDB classes.
- Create high-level and low-level design documents, process flows, and integration blueprints.
- Hands-on ServiceNow Configuration & Development
- Configure and develop ServiceNow applications using: CSM (Customer Service Management), ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB, TNI / Telco extensions, IntegrationHub.
- Implement custom workflows, business rules, client scripts, UI policies, and automation capabilities.
- Develop integrations with BSS/OSS, network systems, external CRMs, and ticketing tools using REST/SOAP, MID Server, IntegrationHub, and TM Forum Open APIs.
- CMDB, CSDM & TNI Excellence
- Ensure CMDB health, data quality, and alignment with CSDM.
- Define CI class models, relationships, reconciliation rules, and lifecycle management for telecom services.
- Set up TNI for network elements, logical/physical inventory, and cross-domain visualisation.
- Ensure consistent service modelling across IT, network, and customer domains.
- AI/GenAI & NowAssist Enablement
- Leverage ServiceNow NowAssist GenAI capabilities for case summarisation, ticket automation, agent assistance, search, and workflow optimisation.
- Identify opportunities to automate telco service operations using GenAI and predictive intelligence.
- Promote AI-native workflows for CSM, ITSM, ITOM, and telco operational processes.
- Integration & Telco Systems Knowledge
- Integrate ServiceNow with telco BSS/OSS systems such as: CRM, Billing, Order Management, Trouble Ticketing, Network Assurance & Monitoring Systems (NMS/EMS/OSS), Inventory/Topology systems.
- Strong understanding of TMF APIs (TMF620, TMF641, TMF632, TMF638, TMF640, etc.).
- Develop and test API-driven data synchronisation and real-time event flows.
- Stakeholder Engagement & Delivery
- Work closely with product owners, architects, and operations teams to gather requirements and translate them into scalable solutions.
- Support sprint planning, UAT activities, release cycles, and deployment.
- Troubleshoot, optimise, and continuously improve platform performance.
- Create training materials and conduct knowledge transfer sessions.
ServiceNow Architect, Telco Consulting in London employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect, Telco Consulting in London
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telco and ServiceNow space. Attend industry events, webinars, or even local meetups. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects, especially those related to telecom. This can be a game-changer during interviews, as it gives potential employers a tangible look at what you can do.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each role. Research Cognizant’s values and projects, and align your experience with their needs. This shows you’re genuinely interested and not just sending out generic applications.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ServiceNow Architect, Telco Consulting in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Architect role. Highlight your experience with ServiceNow modules and telco systems, and don’t forget to mention any relevant certifications or projects that showcase your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the job description and show your passion for working in the telco consulting space.
Showcase Your Technical Skills: In your application, be sure to highlight your technical expertise, especially in areas like CSDM, CMDB, and integrations. Use examples from your past work to demonstrate how you've successfully implemented these technologies in real-world scenarios.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cognizant
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in all things ServiceNow, especially the modules relevant to telco like CSM, ITSM, and ITOM. Brush up on your knowledge of CSDM and CMDB best practices, as these will likely come up during the interview.
✨Showcase Your Telco Expertise
Prepare to discuss your hands-on experience in telecom environments. Be ready to share specific examples of how you've designed and implemented ServiceNow solutions in BSS/OSS settings, highlighting any challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that test your ability to troubleshoot and optimise ServiceNow configurations. Think of past experiences where you had to resolve complex issues and be prepared to explain your thought process clearly.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, prepare to discuss how you’ve collaborated with product owners and operations teams in the past. Highlight your communication skills and how you gather requirements to deliver scalable solutions.
