At a Glance
- Tasks: Join a dynamic team to support and enhance the ServiceNow platform post-go-live.
- Company: Leading tech firm in London with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Be at the forefront of innovative tech solutions and make a real impact.
- Qualifications: Experience with ServiceNow and strong troubleshooting skills required.
The predicted salary is between 54000 - 66000 £ per year.
Role
- Service Now Lead Technical Developer(L3/L4)
- Employment: Full time
- Security Clearance: SC Cleared or SC Eligible
Role Overview
The Service Now AMS Technical Consultant will acquire detailed technical and operational knowledge of the delivered Service Now solution, participate directly in cutover and Day-1 readiness, and ensure that the platform can be supported effectively following go-live.
The role will work alongside the Development team rather than waiting for a post-go-live handover.
The Technical Consultant will progressively assume responsibility through structured knowledge transfer, shadowing, reverse shadowing, technical validation and practical participation in programme activities.
Following go-live, the Technical Consultant will provide hands-on L3/L4 support, troubleshoot incidents and defects, implement approved fixes and minor enhancements, and serve as the Service Now technical authority within the wider AMS service.
Key Responsibilities
1. Early AMS Onboarding
- Join the AMS service before production go-live and work alongside the existing Service Now Development team.
- Develop a detailed technical understanding of the delivered Service Now solution.
- Establish the Service Now technical support capability within the wider AMS operating model.
- 2. Knowledge Transition
- Participate actively in technical and functional knowledge-transition sessions.
- Review the platform architecture, configuration, data model, security model, workflows and operational dependencies.
- 3. Cutover Planning and Execution
- Work directly with the Development and Programme Cutover teams to plan Service Now cutover activities.
- Review the Service Now cutover plan and validate technical steps, dependencies, owners and timings.
- 4. Day-1 Readiness
- Own the technical elements of Service Now Day-1 support readiness.
- Validate that the production platform and delivered capabilities are available and functioning as expected.
- Confirm readiness of technical support procedures, operational documentation and escalation pathways.
- 5. Go-Live, Hypercare and Early Life Support
- Provide hands-on Service Now technical support throughout go-live.
- Monitor platform behaviour and investigate technical or functional issues.
- Participate in Hypercare command-centre and triage activities.
- 6. Hands-on Service Now Technical Support
- Provide L3/L4 technical support for the Service Now platform and supported capabilities.
- Work directly in Service Now to diagnose and resolve incidents, defects and configuration issues.
- 7. Defect and Problem Resolution
- Triage newly identified production defects.
- Assess technical impact, severity, priority and potential workarounds.
- Perform root-cause analysis for recurring or high-impact issues.
- 8. Application Maintenance and Minor Enhancements
- Assess Service Now maintenance requests and minor enhancements.
- Clarify technical requirements with process owners and business stakeholders.
- Provide technical feasibility, complexity and effort input.
- 9. CMDB and Foundation Data Support
- Provide hands-on technical support for CMDB and Foundation Data.
- Investigate data-quality issues, failed updates and configuration-record discrepancies.
- 10. Collaboration Across the AMS Service
- Work within the combined AMS service covering Service Now, Workday and other programme workstreams.
- Collaborate with other AMS technical resources to diagnose cross-platform issues.
Essential Experience
- Extensive hands-on Service Now configuration, implementation, administration or production-support experience.
- Recent experience working directly within the Service Now platform.
- Experience providing L3 or L4 technical support for production Service Now environments.
- Experience participating in Service Now cutover, go-live, Hypercare or Early Life Support.
- Experience transitioning Service Now solutions from Development into AMS or BAU support.
- Experience completing structured Knowledge Transition, shadowing and reverse-shadowing activities.
- Strong Service Now troubleshooting and root-cause-analysis capability.
- Experience diagnosing issues across workflows, scripts, data, roles, access, forms, catalogues and user interfaces.
- Experience implementing configuration fixes and minor enhancements.
- Experience supporting releases, deployments and production validation.
- Experience creating technical runbooks, support procedures and knowledge articles.
- Experience working with Development, Architecture, Testing and Service Management teams.
- Experience operating in an SLA-driven application-support environment.
- Ability to work independently during critical cutover and production-support activities.
- Experience in Government, Public Sector, Defence or another regulated environment.
Qualifications and Certifications
- Service Now Certified System Administrator, or equivalent demonstrable hands-on platform expertise.
- ITIL v4 Foundation, or equivalent practical service-management experience.
ServiceNow AMS Technical Consultant in London employer: Cognizant
Cognizant is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to excel in their careers. With a strong emphasis on employee growth and development, you will have access to mentorship opportunities and the chance to lead transformative projects in a dynamic environment. Located in a vibrant area, Cognizant offers unique advantages such as a diverse team and a commitment to work-life balance, ensuring that your contributions are both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow AMS Technical Consultant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cognizant values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cognizant might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cognizant!
✨Direct Apply to Cognizant
Let's not forget to apply directly through the Cognizant website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow AMS Technical Consultant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cognizant.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cognizant. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cognizant
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
