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- Tasks: Design impactful services that improve lives and modernise public sector offerings.
- Company: Cognizant, a leader in digital transformation for government and healthcare.
- Benefits: Collaborative work environment, meaningful projects, and opportunities for professional growth.
- Why this job: Make a real difference by shaping services that enhance citizen experiences.
- Qualifications: Curiosity, empathy, creativity, and experience in user research and prototyping.
- Other info: Join a fast-growing team dedicated to transforming public services.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about designing services that make a real difference in people’s lives? At Cognizant, we partner with public sector organisations across the UK to help modernise and transform the services relied on by millions. As one of our fastest-growing business areas, we support government, defence and healthcare clients as they navigate complex digital transformation journeys.
We’re looking for a Service Designer to join our team — someone who’s motivated by meaningful work, thrives in collaborative environments, and wants to create services that are simpler, clearer and faster for citizens and businesses alike.
Why this role matters?
As a Service Designer at Cognizant, you’ll take an end-to-end view of how services work today — and how they should work tomorrow. You’ll identify gaps, opportunities and friction points across all touchpoints, whether digital or non-digital, ensuring each service feels seamless and intuitive. This is a role where your work has visible impact: you’ll shape services that help government deliver better outcomes for citizens while supporting a more efficient, modern public sector.
What you’ll be doing:
- Identifying the best delivery methods and processes to meet user and organisational needs.
- Helping teams visualise outcomes, prioritise effectively, and work toward clear MVPs and delivery plans.
- Translating technical and business requirements into clear, user-focused insights that different audiences can act on.
- Facilitating challenging conversations and bringing alignment to teams and senior stakeholders.
What you’ll bring to the role:
- Curiosity, empathy and creativity in your work.
- Experience using a range of prototyping methods to explore and validate ideas.
- Strong knowledge of GDS standards and how to apply them effectively.
- Experience delivering services that meet the needs of users across multiple channels.
- Hands-on experience in user research and turning insights into impactful design decisions.
Service Design in London employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Service Design role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Use real-life examples to demonstrate how you've made services simpler and clearer for users.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can showcase your empathy and creativity in your answers, and don’t forget to ask insightful questions about the company’s projects!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in working with us. Tailor your application to reflect your passion for transforming public services and making a difference.
We think you need these skills to ace Service Design in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for service design! Share examples of how you've made a difference in people's lives through your work. We love candidates who are motivated by meaningful projects.
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience with GDS standards and user research, as these are key for us. A tailored application shows you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your skills and experiences. We appreciate candidates who can communicate effectively, just like we do in our services.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Cognizant
✨Know Your Service Design Fundamentals
Make sure you brush up on the core principles of service design. Understand how to identify user needs and translate them into actionable insights. Be ready to discuss your experience with GDS standards and how you've applied them in past projects.
✨Showcase Your Prototyping Skills
Prepare to talk about the various prototyping methods you've used. Bring examples of how these methods helped you explore and validate ideas. If possible, have a portfolio ready that showcases your best work in this area.
✨Emphasise Collaboration and Communication
Service design is all about teamwork. Be prepared to share examples of how you've facilitated discussions among diverse teams and aligned stakeholders. Highlight your ability to bring clarity to complex conversations and drive consensus.
✨Demonstrate Empathy and Curiosity
Cognizant values candidates who are curious and empathetic. Think of instances where you've put yourself in the users' shoes to understand their pain points. Show how this mindset has influenced your design decisions and led to better outcomes.
