We are seeking an experienced Messaging & Collaboration Lead to manage, support, and enhance the organization's messaging, collaboration, device management, and identity management platforms. The ideal candidate will possess strong expertise in Microsoft 365 , Intune , Okta , Proofpoint , SharePoint Online , and MDM solutions , ensuring secure, reliable, and efficient end-user collaboration services. The role will also involve driving platform modernization, governance, security compliance, and operational excellence.
Key Responsibilities
Messaging & Collaboration
- Lead administration and support of Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint Online.
- Design, implement, and maintain messaging and collaboration solutions to ensure high availability and performance.
- Manage mail flow, email security, retention, archiving, and compliance policies.
Endpoint & Mobility Management
- Manage and support Microsoft Intune and Mobile Device Management (MDM) solutions.
- Configure device compliance, application deployment, conditional access, and endpoint security policies.
- Ensure secure management of corporate and BYOD devices.
Identity & Access Management
- Administer and support Okta Identity and Access Management platform.
- Configure SSO, MFA, lifecycle management, and federation integrations.
- Collaborate with security teams to implement identity governance and access controls.
Security & Email Protection
- Manage and administer Proofpoint solutions for email security, threat protection, and data loss prevention.
- Monitor email security incidents and implement remediation measures.
- Ensure compliance with organizational security policies and industry standards.
SharePoint Administration
- Administer SharePoint Online sites, permissions, governance, and content management.
- Support business users in leveraging Sharepoint for collaboration and document management.
- Implement best practices for site architecture, security, and lifecycle management.
Operations & Service Management
- Develop operational procedures, technical documentation, and knowledge base articles.
- Coordinate with vendors, internal stakeholders, and cross-functional teams.
- Drive continuous improvement initiatives and platform modernization projects.
Required Skills & Experience
Mandatory Skills
- Strong hands-on experience with:
- Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online)
- Microsoft Intune
- Okta Identity Management
- Proofpoint Email Security
- SharePoint Online
- Mobile Device Management (MDM)
- Experience managing enterprise collaboration and messaging environments.
- Knowledge of Microsoft security and compliance features.
Good to Have Skills
- Azure Active Directory (Microsoft Entra ID)
- Windows Server Administration
- VMware Infrastructure
- PowerShell scripting and automation.
- Microsoft Security solutions (Defender, Conditional Access, DLP).
- Hybrid Exchange and Active Directory environments.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Relevant certifications preferred:
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft Intune / Endpoint Administrator
- Okta Certified Administrator
- ITIL Foundation
Key Competencies
- Leadership and stakeholder management
- Excellent communication and presentation skills
- Customer-focused approach
- Flexible to work in shifts and long hours
- Work from client location minimum 4 days/week
Preferred Experience:
Managing enterprise environments supporting 4000+ users with global messaging, collaboration, and endpoint management services.
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Microsoft Messaging & Collaboration Lead in London employer: Cognizant
Cognizant is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to excel in their careers. With a strong emphasis on employee growth and development, you will have access to mentorship opportunities and the chance to lead transformative projects in a dynamic environment. Located in a vibrant area, Cognizant offers unique advantages such as a diverse team and a commitment to work-life balance, ensuring that your contributions are both meaningful and rewarding.
