At a Glance
- Tasks: Lead the design and optimisation of Dynamics 365 CRM solutions for global clients.
- Company: Join a forward-thinking tech company focused on ethical digital transformation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and career advancement.
- Why this job: Make a real impact by enhancing customer engagement through innovative cloud solutions.
- Qualifications: 8-10 years of experience with Dynamics CRM and strong problem-solving skills required.
The predicted salary is between 60000 - 75000 £ per year.
Contribute as a senior cloud engineer specializing in Microsoft Dynamics 365 CRM and Power Platform to design, configure and optimize scalable customer engagement solutions for global clients in a hybrid work model. Collaborate closely with cross-functional teams to deliver secure, high-performing CRM capabilities that support ethical digital transformation.
Responsibilities:
- Design and implement end-to-end Dynamics 365 CRM and Dynamics 365 for Sales solutions that align with business processes and long-term cloud strategy for enterprise clients.
- Configure Dynamics 365 components including entities, forms, views, workflows and business rules to create robust yet maintainable applications that support evolving customer engagement needs.
- Optimize Dynamics 365 performance by tuning configurations, streamlining customizations and collaborating with database and infrastructure teams to ensure stable and responsive environments.
- Develop and extend Dynamics Power Platform components such as model-driven apps, cloud flows and Power Apps to automate business processes and increase user productivity.
- Create reusable solution templates and configuration patterns across Dynamics 365 CRM instances to accelerate delivery and maintain consistency across multiple business units.
- Integrate Dynamics 365 CRM with external enterprise systems using approved integration tools and patterns to enable seamless data exchange and unified customer insights.
- Implement security configurations including roles, field security and environment-based access models to ensure compliance with internal standards and industry regulations.
- Collaborate with business analysts, product owners and quality engineers to refine user stories, validate requirements and ensure delivered features precisely meet business expectations.
- Guide peers on Dynamics 365 configuration practices through documentation, knowledge sharing and code review style feedback that raises overall team capability without formal people management.
- Troubleshoot complex issues across Dynamics 365 CRM and Power Platform environments by analyzing telemetry logs and user feedback to deliver durable and well-documented resolutions.
- Document solution architectures, configuration decisions and operational runbooks in clear and accessible formats to support reliable operations and future enhancements.
- Support release activities in hybrid cloud environments by validating solution readiness, coordinating smoke testing and ensuring minimal disruption during day shift deployment windows.
- Contribute to organizational cloud enablement goals by championing responsible use of Dynamics and Power Platform technologies that improve customer experience and positively impact communities.
Qualifications:
- Demonstrate eight to ten years of hands-on experience delivering enterprise solutions with Dynamics CRM and Dynamics 365 CRM including multiple end-to-end implementations.
- Show strong proficiency in Dynamics 365 for Sales processes covering lead, opportunity, account and pipeline management with configurations tailored to complex sales organizations.
- Exhibit deep expertise in Dynamics 365 configuration including customization of entities, forms, views, workflows, business process flows and solution management across environments.
- Apply practical experience with Dynamics Power Platform components including Power Apps, Power Automate and Dataverse to design low-code solutions that complement core CRM capabilities.
- Utilize solid understanding of cloud concepts and application lifecycle management to manage solutions across development, test and production Dynamics environments in a hybrid work setting.
- Demonstrate effective communication and collaboration skills to work closely with stakeholders across business and technology functions during regular day shift hours.
- Display strong analytical and problem-solving skills with a track record of diagnosing complex CRM and Power Platform issues and implementing sustainable fixes that enhance system reliability.
Dynamics 365/CRM Technical lead in London employer: Cognizant
As a leading employer in the tech industry, we offer an innovative work culture that fosters collaboration and creativity, particularly for our Dynamics 365/CRM Technical Lead role. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages professional development. Located in a vibrant city, we provide a hybrid work model that promotes work-life balance while empowering our team to make a meaningful impact on global clients through ethical digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365/CRM Technical lead in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cognizant values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cognizant might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cognizant!
✨Direct Apply to Cognizant
Let's not forget to apply directly through the Cognizant website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Dynamics 365/CRM Technical lead in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cognizant.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cognizant. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cognizant
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
