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For Companies At a Glance
- Tasks: Lead consulting projects in the utilities sector, enhancing customer experience and operational efficiency.
- Company: Dynamic consulting firm with a focus on innovative utility solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the energy sector while collaborating with diverse teams.
- Qualifications: 4-10+ years in business analysis with utilities expertise and strong stakeholder management skills.
- Other info: Join a forward-thinking team dedicated to transforming the utilities landscape.
The predicted salary is between 48000 - 72000 £ per year.
Location: London, UK
Work Model: Hybrid – 3 days per week in our London office
About the Role
We are seeking an experienced Consulting Manager with strong Utilities domain expertise and a deep understanding of the end-to-end energy value chain. The role requires hands-on experience in one or more core utilities domains such as Smart Metering, Meter-to-Cash, Sales & Marketing, Customer Onboarding, Billing, and Payments. The Consulting Manager will work closely with business stakeholders, operations, and technology teams to translate business needs into clear, actionable requirements that drive customer experience, operational efficiency, and regulatory compliance.
In this role you will:
- Act as the primary interface between business, operations, and technology teams across utilities programmes
- Elicit, analyse, document, and validate business and functional requirements across utilities processes
- Develop current-state and future-state process maps covering end-to-end customer and operational journeys
- Translate business requirements into user stories, functional specifications, and acceptance criteria
- Support solution design to ensure alignment with business outcomes, regulatory requirements, and CX objectives
- Partner with testing teams to support UAT, defect triage, and resolution validation
- Identify process inefficiencies, failure demand, and rework drivers, recommending improvement opportunities
- Collaborate in Agile, Waterfall, or hybrid delivery models, supporting sprint and release planning
Domain Experience (one or more required):
- Smart Metering: Understanding of smart meter rollout, installation, commissioning, and data flows; Knowledge of meter data acquisition, validation, estimation, and settlement interfaces; Experience working with metering systems, field services, and regulatory obligations.
- Meter-to-Cash (M2C): Strong understanding of the end-to-end meter-to-cash lifecycle; Experience across meter reads, billing, invoicing, payments, adjustments, and collections; Exposure to exception handling, billing accuracy, and revenue assurance.
- Sales & Marketing for Utilities: Experience supporting acquisition, retention, and cross-sell journeys in utilities; Understanding of tariffs, pricing, offers, switching, and regulatory constraints; Ability to analyse customer journeys and conversion funnels.
- Customer Onboarding: Experience with customer onboarding, move-in/move-out, and switching journeys; Understanding of KYC, data validation, and operational handoffs.
- Billing & Payments: Knowledge of billing engines, bill presentment, payment processing, and reconciliation; Exposure to direct debit, prepayment, refunds, and payment exceptions.
- Understanding of the Energy Value Chain: End-to-end understanding of the energy value chain including generation, transmission, distribution, supply, and customer operations; Awareness of the roles of suppliers, network operators, and market participants; Understanding of regulatory, settlement, and market interaction points.
Work Model
This is a hybrid role requiring three days per week in our London office. Working arrangements may evolve based on client and business needs. We will always clearly communicate role expectations.
What you need to have to be considered:
- 4–10+ years of experience as a Business Analyst, with significant exposure to the Utilities sector
- Strong requirements elicitation, documentation, and stakeholder management skills
- Experience with process modelling, data analysis, and business case development
- Familiarity with Agile and Waterfall delivery methodologies
- Strong communication skills, with the ability to engage business and technical stakeholders
- Experience using tools such as JIRA, Confluence, Visio, or similar
These will help you stand out:
- Prior experience working with UK or international utilities
- Exposure to regulatory environments and compliance-driven processes
- Experience supporting CX, digital transformation, or automation initiatives
- Relevant certifications (e.g., CBAP, PMI-PBA, SAFe, Agile BA)
Key Outcomes of the Role:
- Improved clarity of business requirements and reduced delivery risk
- Simplified and optimised utilities processes and customer journeys
- Improved customer experience, billing accuracy, and operational efficiency
- Strong alignment between business objectives, regulatory needs, and technology solutions
Consulting Manager, MLEU (Utilities) in London employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consulting Manager, MLEU (Utilities) in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the utilities sector. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in Smart Metering or Meter-to-Cash processes. Tailor your conversations to showcase how your skills align with their needs.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking chats, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a leg up in the hiring process. So, don’t miss out!
We think you need these skills to ace Consulting Manager, MLEU (Utilities) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Consulting Manager role. Highlight your experience in utilities and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the utilities sector and how your background makes you a perfect fit for this role. Let us know what excites you about working with StudySmarter.
Showcase Your Domain Expertise: We’re looking for someone with strong utilities domain expertise, so don’t hold back! Share specific examples of your experience in areas like Smart Metering or Meter-to-Cash. This will help us see your depth of knowledge.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Cognizant
✨Know Your Utilities Inside Out
Make sure you brush up on your knowledge of the utilities sector, especially around Smart Metering and Meter-to-Cash processes. Be ready to discuss specific examples from your experience that demonstrate your understanding of the end-to-end energy value chain.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about how you've successfully engaged with business and technical stakeholders in the past. Think of concrete examples where your communication skills made a difference in translating complex requirements into actionable tasks.
✨Be Agile and Waterfall Savvy
Since the role involves working in both Agile and Waterfall methodologies, be prepared to discuss your experience with each. Highlight any projects where you adapted your approach based on the project needs and how that led to successful outcomes.
✨Bring Your Process Mapping A-Game
Familiarise yourself with process mapping techniques and be ready to explain how you've used them to identify inefficiencies or improve customer journeys. Having a few examples of current-state and future-state maps can really set you apart.