Cognizant Infrastructure Services is hiring a Service Desk Analyst to provide first line IT support across the firm and its clients. You will handle calls, emails, live chat and self-service inquiries, logging all activity in the service management system and working within SLAs/OLAs.
The role requires 1st line troubleshooting for core systems, ownership of issues, and timely updates to customers. This position operates in a rotating 24x7 shift pattern with three days in the office.
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Hybrid Service Desk Engineer (1st Line IT Support) in Leeds employer: Cognizant
Cognizant is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to excel in their careers. With a strong emphasis on employee growth and development, you will have access to mentorship opportunities and the chance to lead transformative projects in a dynamic environment. Located in a vibrant area, Cognizant offers unique advantages such as a diverse team and a commitment to work-life balance, ensuring that your contributions are both meaningful and rewarding.
