Cognizant is seeking a Service Desk Analyst to join our Infrastructure Services practice in Leeds. You will provide first line support for the firm and its clients, handling calls, emails, live chat, and a self-service portal.
You will work in a rotating 24x7 shift and be based partly in the office (3 days) with some remote work. The role requires strong knowledge of Windows, Office 365, and ITIL practices, with experience in a professional services environment.
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Hybrid Service Desk Analyst - 1st Line IT Support in Leeds employer: Cognizant
Cognizant is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to excel in their careers. With a strong emphasis on employee growth and development, you will have access to mentorship opportunities and the chance to lead transformative projects in a dynamic environment. Located in a vibrant area, Cognizant offers unique advantages such as a diverse team and a commitment to work-life balance, ensuring that your contributions are both meaningful and rewarding.
