Cognizant is seeking a Service Desk Analyst to join our Infrastructure Services. The role provides first-line IT support across the firm and client environments, handling incidents within SLAs, and working in a rotating 24x7 pattern.
You will triage, log, and resolve issues across MS apps, Outlook, ServiceNow, and remote access tools, while keeping users informed and maintaining excellent service standards.
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IT Service Desk Engineer — 24/7 Support & Cloud Apps employer: Cognizant
Cognizant is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to excel in their careers. With a strong emphasis on employee growth and development, you will have access to mentorship opportunities and the chance to lead transformative projects in a dynamic environment. Located in a vibrant area, Cognizant offers unique advantages such as a diverse team and a commitment to work-life balance, ensuring that your contributions are both meaningful and rewarding.
