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- Tasks: Lead service delivery for major UK accounts and manage client relationships.
- Company: Join Cognizant, a leader in IT infrastructure and cloud services across various industries.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a dynamic environment.
- Why this job: Be at the forefront of cloud and security services, making a real impact on client satisfaction.
- Qualifications: Strong IT infrastructure knowledge and experience managing diverse teams are essential.
- Other info: Ideal for those passionate about technology and looking to drive transformation in a global setting.
The predicted salary is between 43200 - 72000 £ per year.
Excellent opportunity for Service Delivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.
Key Responsibilities
- Service Delivery for large account spread across UK
- Client facing role in UK and first point of contact for any service delivery issues
- Responsible for maintaining a healthy relationship with the client, managing and growing the portfolio across all the client locations
- Connect with all key client stakeholders across the globe to understand any challenges or issues in the respective region
- Establish the weekly and monthly connects with client as per governance model to keep them updated on the program progress, Deliverables, highlight any potential risks
- Respond to customers’ queries and complaints, escalate when necessary and ensure corrective action is taken
- Seek and analyze customer feedback at desired intervals and initiate ways to improve the customer satisfaction survey score
- Ability to elicit cooperation from a wide range of internal stakeholders including functional groups and management
- Ability to work well under pressure and prioritize tasks.
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
- Anticipate details of future projects by communicating directly with clients and staying informed of relevant trends and industry news.
- Implement and use Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology
- Promote Cognizant Operations maturity model to enable best in class service
- Ensure sufficient resources/staff are available to deliver required services to client
- Review automation, transformation plans to ensure they are in line with the proposal
- Responsible for budget estimation, planning and allocation
- Assess revenue loss due to resourcing challenges
- Prepare and review the margin optimization plan in bring in efficiencies
Key Skills and Experience:
- Strong understanding of IT infrastructure & Cloud, Service desk, Deskside support, Unified Command Center, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services
- Experience in managing multi-culture teams across countries
- Should have executed large/medium IT infrastructure projects
- Integrations within the digital experience tools and with ticketing tool
- Good track record of automation and transformation implementation
- Exposure to service now projects implementation – HAM Pro, BCM/IRM and CMDB
- Extensive experience in working with deskside support partner organisations on contract flow down terms, adhoc business requirements, PC refresh projects.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Infra Service Delivery Manager employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infra Service Delivery Manager
✨Tip Number 1
Make sure to familiarize yourself with the specific IT infrastructure and cloud services that Cognizant offers. Understanding their service delivery models and best practices will help you speak confidently about how you can contribute to their operations.
✨Tip Number 2
Network with current or former employees of Cognizant, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Stay updated on industry trends related to IT infrastructure and cloud services. Being knowledgeable about recent developments will not only impress your interviewers but also demonstrate your commitment to the field.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed service delivery issues in the past. Highlighting your problem-solving skills and ability to maintain client relationships will be crucial in showcasing your fit for this role.
We think you need these skills to ace Infra Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Infra Service Delivery Manager position. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT infrastructure, cloud services, and service delivery management. Use specific examples that demonstrate your ability to manage client relationships and deliver results.
Craft a Compelling Cover Letter: Write a cover letter that connects your background with the requirements of the role. Emphasize your experience in managing multi-cultural teams and your success in implementing automation and transformation projects.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your ability to improve customer satisfaction, manage budgets, and deliver projects on time. This will help you stand out as a strong candidate.
How to prepare for a job interview at Cognizant
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Service Delivery Manager role, especially in relation to IT infrastructure and Cloud services. Familiarize yourself with the key responsibilities mentioned in the job description, such as client relationship management and service delivery issues.
✨Showcase Your Experience
Prepare to discuss your previous experience managing multi-cultural teams and executing large IT infrastructure projects. Highlight specific examples where you successfully implemented automation or transformation initiatives, as these are crucial for the role.
✨Demonstrate Communication Skills
Since this is a client-facing role, emphasize your ability to communicate effectively with various stakeholders. Be ready to provide examples of how you've handled customer queries and complaints, and how you’ve maintained healthy relationships with clients.
✨Be Prepared for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to prioritize tasks or implement efficiency improvements, and be ready to discuss your thought process and outcomes.
