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- Tasks: Troubleshoot and resolve desktop issues for users, ensuring seamless IT support.
- Company: Join Cognizant, a leader in IT infrastructure and cloud services.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Diverse workplace with opportunities for growth and learning.
- Why this job: Be part of an innovative team that values creativity and problem-solving.
- Qualifications: Experience with desktop support, Windows/MAC systems, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Cognizant is seeking Deskside Support Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services provides IT infrastructure and Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services.
Responsibilities:
- Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.
- Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
- Troubleshoot application issues.
- Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, and printer setup.
- Work independently to troubleshoot all support requests and follow escalation policies.
- Responsible for computer hardware builds and maintaining inventory for computers ready to deploy.
- Provide support to all business users.
- Establish and maintain a positive professional relationship with users and clients.
- Participate in testing, documentation and implementation of assigned projects.
Essential Skills:
- Desktop operation and support.
- Installation, configuration, administration and maintenance of ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Recommends and/or performs upgrades on systems to ensure longevity; works with procurement staff to purchase hardware and software.
- Assesses functional needs to determine specifications for purchases; orders computer supplies.
- Knowledge of Windows 7 & Windows 10 Operating systems, MAC background, printer troubleshooting knowledge, and O365/Adobe/Skype/MS Teams troubleshooting.
At Cognizant, you will experience an exciting mix of innovation by design, creativity, collaboration and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers. You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.
Cognizant is an equal opportunities employer and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership.
Desktop Support Engineer in Gloucester employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can make all the difference in landing that Desktop Support Engineer role.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your troubleshooting skills for Windows, MAC, and printers. We suggest running through some common scenarios so you can show off your expertise during the interview.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a Deskside Support Engineer isn’t just about tech knowledge; it’s also about building relationships. We recommend sharing examples of how you've positively impacted users in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team at Cognizant.
We think you need these skills to ace Desktop Support Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with desktop/laptop troubleshooting, Windows and MAC operating systems, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention specific experiences that relate to the responsibilities listed in the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've successfully resolved desktop issues or improved processes in previous roles. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Cognizant
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop support, especially Windows 7, Windows 10, and MAC systems. Be ready to discuss troubleshooting techniques for common issues like printer setups and application problems. The more confident you are with the tech, the better you'll impress them!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot a tricky problem or help a user with a complex issue. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Build Rapport with Your Interviewers
Cognizant values positive relationships, so be friendly and approachable during your interview. Ask questions about their team dynamics and show genuine interest in their work culture. This can set you apart as someone who not only has the skills but also fits well within their team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your technical knowledge and customer service skills. Practice responding to hypothetical situations, like how you'd handle a frustrated user or a critical system failure. This will help you articulate your thought process clearly during the interview.