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For Companies At a Glance
- Tasks: Build strong client relationships and co-create innovative solutions in the travel sector.
- Company: Join Cognizant, a leader in modern business transformation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact in the travel industry while driving client success.
- Qualifications: Experience in travel/transportation and client management is essential.
- Other info: Opportunity to lead projects and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
At Cognizant (Nasdaq: CTSH), we engineer modern businesses to improve everyday life because we are dedicated to making a lasting impact. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. This position aligns to a portfolio of Travel clients in the UK. A CRM should be able to talk confidently about the industry trends, solutions and challenges facing the c-suite of today’s Travel organisations.
Responsibilities
- Build trusted relationships with client stakeholders
- Understand the client environment, issues, and priorities
- Work with clients to define their problems and co-create solutions
- Drive RFPs / proactive bids with regards to renewals, extensions and expansion
- Keep track of industry trends relevant to client business and bring forth proactive ideas and solutions
- Serve as the day-to-day point of contact for the clients
- Responsible for backlog growth including renewals and extensions of current engagements
- Lead the onsite project teams and ensure they understand the client environment
Measures
- A CRM's shared measures are margin, revenue, client satisfaction, and employee retention.
- CRM role-specific measures are renewal win rates, revenue and margin.
Your experience
- In depth understanding of the travel / transportation sector with a particular focus on Airlines, Airports, Cruise lines and Travel & Tour operators.
- Extensive client facing experience in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry
- Experience managing and growing a multi-million dollar Client P&L including reporting and metric assessment for the account
- Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
- Must be detail oriented and able to manage and maintain all facets of complex assignments
- Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
- Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...] in Glasgow employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...] in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the travel and transportation sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Research is key! Stay updated on the latest trends and challenges in the travel industry. This knowledge will not only help you in conversations but also show potential employers that you’re genuinely interested and informed about their business.
✨Tip Number 3
Practice your pitch! Be ready to talk confidently about how your experience aligns with the role of a Client Relationship Manager. Prepare examples of how you've built relationships and solved problems in past roles, especially in the context of account management.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your enthusiasm for the role and gives us a chance to see your application in the best light. Don’t miss out!
We think you need these skills to ace Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...] in Glasgow
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the travel and transportation sector, showcasing your knowledge of industry trends and challenges that matter to them.
Showcase Your Experience: Make sure to highlight your client-facing experience and any relevant roles you've had in account management or consulting. Use specific examples to demonstrate how you've successfully managed multi-million dollar P&Ls and contributed to business development efforts.
Be Detail-Oriented: Pay attention to the details in your application. Ensure your CV and cover letter are free from typos and clearly outline your skills and experiences. This reflects your ability to manage complex assignments and shows that you care about the quality of your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Cognizant
✨Know Your Industry Inside Out
Make sure you’re up to speed with the latest trends and challenges in the travel and transportation sector. Be ready to discuss how these trends impact clients and what solutions you can offer. This shows you’re not just knowledgeable but also genuinely interested in the industry.
✨Build Rapport with Your Interviewers
Establishing a connection with your interviewers is key. Use their names, listen actively, and engage in conversation. This will help you come across as personable and relatable, which is crucial for a role focused on client relationships.
✨Prepare Real-Life Examples
Have specific examples ready that showcase your experience in account management and client relationship building. Think of situations where you successfully solved problems or expanded client accounts. This will demonstrate your capability and give the interviewers confidence in your skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client relationships and how they measure success. This not only shows your interest in the role but also gives you valuable insights into their expectations and culture.
