Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch IT support and ensure smooth operations for end-users.
- Company: Join a dynamic team focused on enhancing user satisfaction and operational excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance your career.
- Why this job: Be the hero who solves tech issues and makes a real difference for users.
- Qualifications: Experience in IT support, strong problem-solving skills, and teamwork abilities.
The predicted salary is between 30000 - 40000 £ per year.
Deliver high-quality on-site IT Services by ensuring timely issue resolution, proactive maintenance, and adherence to IT best practices. Enhance user satisfaction and operational excellence across the organization.
RESPONSIBILITIES
- Provide IT support across a wide range of client activities.
- Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.
- Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows.
- Prioritise tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.
- Support the full lifecycle of end-user devices, including imaging, deployment, inventory tracking, and disposal.
- Deliver ‘White Glove’ service to users, even in high-pressure situations.
- Work effectively in a project-based environment that requires flexibility and strong teamwork.
- Perform other duties as assigned by the End-User Computing (EUC) Manager.
KNOWLEDGE
- Strong understanding of deskside support operations and key ITSM concepts such as incident management, service request management, categorisation, and prioritisation.
- Proficient in ServiceNow ticket workflows for both incidents (break & fix) and service requests (e.g., laptop provisioning: 'Check Inventory', 'Image and Deploy').
- Intermediate knowledge of core infrastructure components such as Domain Controllers, Active Directory, Group Policies, DHCP, DNS, and related technologies.
TECHNICAL SKILLS
- Proficiency in Windows 11 and Microsoft Office 365 (Outlook, Teams), including installation, initial configuration, and basic support.
- Standard endpoint management experience using Microsoft Intune or Active Directory.
- Ability to troubleshoot printers, webcams, speakers, docking stations, drivers, firmware, and more.
- Basic to intermediate troubleshooting skills with Linux systems.
- Experience supporting audio/visual (A/V) equipment in conference room environments.
- Strong problem-solving skills including root cause analysis (RCA).
BUSINESS SKILLS
- Ability to interact with customers politely, professionally, and efficiently in all situations.
- Strong interpersonal skills with the ability to build and maintain business relationships across the organization.
- Visible and approachable for both customers and internal IT support teams.
Field Services engineer - EUC employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services engineer - EUC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Field Services Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Windows 11, Microsoft Office 365, and ServiceNow ticket workflows. We want you to shine when discussing how you’d handle those tricky support scenarios!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled issues in high-pressure situations. We love hearing about your 'White Glove' service experiences and how you’ve enhanced user satisfaction!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to deliver top-notch IT services across the organisation.
We think you need these skills to ace Field Services engineer - EUC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Services Engineer role. Highlight your experience with Windows systems, ServiceNow, and any relevant IT support roles to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can enhance user satisfaction. Share specific examples of how you've delivered 'White Glove' service in the past to really stand out.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your troubleshooting skills and any experiences where you’ve resolved complex issues. We love candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status with us!
How to prepare for a job interview at Cognizant
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft Office 365, and any relevant Linux systems. Be ready to discuss your experience with troubleshooting and support, as well as your familiarity with tools like ServiceNow. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves delivering ‘White Glove’ service, be prepared to share examples of how you've handled high-pressure situations while maintaining professionalism. Think of specific instances where you enhanced user satisfaction or resolved issues effectively, as this will highlight your interpersonal skills.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and root cause analysis. You might be asked to solve a hypothetical problem during the interview, so practice articulating your thought process clearly. This will help the interviewers see how you tackle challenges in real-time.
✨Understand the Importance of Teamwork
This position requires flexibility and collaboration in a project-based environment. Be ready to talk about your experiences working in teams, how you prioritise tasks based on SLAs, and how you adapt to changing circumstances. Highlighting your teamwork skills will show that you can thrive in their dynamic setting.