At a Glance
- Tasks: Resolve complex tech issues and support high-profile clients with cutting-edge solutions.
- Company: Join a leading IT services firm in a dynamic, collaborative environment.
- Benefits: Enjoy a competitive salary, health perks, and opportunities for remote work.
- Other info: Great career growth potential and a chance to mentor junior team members.
- Why this job: Make a real impact by solving critical tech challenges and leading innovative projects.
- Qualifications: Bachelor's degree in IT or related field; strong troubleshooting and scripting skills required.
The predicted salary is between 63000 - 77000 £ per year.
Advanced Support & Problem Management (Tier 2/3)
Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization. Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions. Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools.
Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching. Develop, test, and deploy automated scripts (PowerShell, Python, or Bash) to streamline routine maintenance, provisioning, and configuration tasks. Manage and enforce security and group policies within Active Directory, Azure AD, and Okta for identity and access management. Oversee and standardize the configuration, deployment, and imaging process for all new hardware.
Lead or execute major IT projects, including large-scale OS migrations, enterprise application rollouts, and infrastructure upgrades impacting the end-user environment. Act as the subject matter expert (SME) for desktop standardization, security compliance, and VDI management. Collaborate with Infrastructure and Security teams to test, validate, and roll out security patches and system changes. Serve as a technical escalation point and mentor for junior deskside and Service Desk team members, performing knowledge transfer and training. Lead the creation, review, and maintenance of high-quality Standard Operating Procedures (SOPs) and advanced troubleshooting guides. Communicate solution findings, project updates, and operational risks clearly and confidently to both technical stakeholders and executive leadership.
Required Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
- Experience: Progressive experience providing high-level deskside, field, or end-user support in a corporate environment.
- Technical Skills: Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints. Proven experience administering and leveraging a major endpoint management tool (SCCM, Intune, or JAMF). Advanced scripting skills (e.g., PowerShell or Python) for automation and task efficiency. Deep understanding of enterprise networking protocols, VPNs, and advanced security configurations. Expert knowledge of Microsoft 365/Office 365 administration and advanced troubleshooting.
- Soft Skills: Proven ability to lead small projects, excellent communication and documentation skills, and experience in mentorship or knowledge transfer.
- Physical Requirements: Ability to lift and move computer equipment up to 40 lbs and perform cable management tasks.
Preferred Qualifications
- Certifications: Microsoft Certified: Modern Desktop Administrator Associate (MD-100/101), ITIL Foundation, or relevant certifications in networking or security (e.g., Network+, Security+).
- Experience administering virtualization technologies (e.g., VMWare Horizon, Citrix).
- Direct experience with cloud identity and synchronization services (e.g., Azure AD Connect).
- Experience managing executive communications and high-priority incidents.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Location: London, England, United Kingdom
Salary: £35,000 - £40,000
Deskside Support Engineer(L3) in England employer: Cognizant
Cognizant is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within the UK Public Sector. Employees benefit from comprehensive growth opportunities, including training in cutting-edge AI technologies, while contributing to meaningful projects that impact government services. With a commitment to quality and excellence, Cognizant provides a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer(L3) in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cognizant values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cognizant might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cognizant!
✨Direct Apply to Cognizant
Let's not forget to apply directly through the Cognizant website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Engineer(L3) in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cognizant.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cognizant. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cognizant
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
