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- Tasks: Resolve complex tech issues and support high-profile clients with cutting-edge solutions.
- Company: Join a leading IT services firm in a dynamic London environment.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative team with excellent career advancement potential.
- Why this job: Make a real impact by solving critical tech challenges and enhancing user experiences.
- Qualifications: Bachelor's degree in IT or related field; strong troubleshooting and scripting skills required.
The predicted salary is between 35000 - 40000 £ per year.
Advanced Support & Problem Management (Tier 2/3)
Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization. Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions. Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools.
Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching. Develop, test, and deploy automated scripts (PowerShell, Python, or Bash) to streamline routine maintenance, provisioning, and configuration tasks. Manage and enforce security and group policies within Active Directory, Azure AD, and Okta for identity and access management. Oversee and standardize the configuration, deployment, and imaging process for all new hardware.
Lead or execute major IT projects, including large-scale OS migrations, enterprise application rollouts, and infrastructure upgrades impacting the end-user environment. Act as the subject matter expert (SME) for desktop standardization, security compliance, and VDI management. Collaborate with Infrastructure and Security teams to test, validate, and roll out security patches and system changes. Serve as a technical escalation point and mentor for junior deskside and Service Desk team members, performing knowledge transfer and training. Lead the creation, review, and maintenance of high-quality Standard Operating Procedures (SOPs) and advanced troubleshooting guides. Communicate solution findings, project updates, and operational risks clearly and confidently to both technical stakeholders and executive leadership.
Required Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
- Experience: Progressive experience providing high-level deskside, field, or end-user support in a corporate environment.
- Technical Skills: Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints. Proven experience administering and leveraging a major endpoint management tool (SCCM, Intune, or JAMF). Advanced scripting skills (e.g., PowerShell or Python) for automation and task efficiency. Deep understanding of enterprise networking protocols, VPNs, and advanced security configurations. Expert knowledge of Microsoft 365/Office 365 administration and advanced troubleshooting.
- Soft Skills: Proven ability to lead small projects, excellent communication and documentation skills, and experience in mentorship or knowledge transfer.
- Physical Requirements: Ability to lift and move computer equipment up to 40 lbs and perform cable management tasks.
Preferred Qualifications
- Certifications: Microsoft Certified: Modern Desktop Administrator Associate (MD-100/101), ITIL Foundation, or relevant certifications in networking or security (e.g., Network+, Security+).
- Experience administering virtualization technologies (e.g., VMWare Horizon, Citrix).
- Direct experience with cloud identity and synchronization services (e.g., Azure AD Connect).
- Experience managing executive communications and high-priority incidents.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Location: London, England, United Kingdom
Salary: £35,000 - £40,000
Deskside Support Engineer(L3) in England employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer(L3) in England
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your scripting projects or troubleshooting guides. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common technical questions and scenarios. Get a mate to quiz you on your knowledge of endpoint management tools or advanced troubleshooting techniques.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your experience with Windows, macOS, and any relevant certifications. Let’s get you that dream job!
We think you need these skills to ace Deskside Support Engineer(L3) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your experience with endpoint management tools like SCCM or Intune, and don’t forget to showcase your advanced scripting skills. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing candidates who can communicate their thoughts clearly and confidently, so let your personality come through!
Showcase Problem-Solving Skills: In your application, be sure to include examples of complex issues you've resolved in the past. We’re looking for someone who can own and tackle high-impact support issues, so share those success stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Cognizant
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and macOS troubleshooting. Be ready to discuss your experience with endpoint management tools like SCCM or Intune, and have examples of how you've used scripting languages like PowerShell or Python to solve problems.
✨Showcase Your Problem-Solving Skills
Prepare to talk about specific high-impact issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your role in root cause analysis and how you implemented permanent solutions.
✨Communicate Clearly and Confidently
Since you'll be dealing with both technical stakeholders and executive leadership, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate effectively across different levels of the organisation.
✨Demonstrate Leadership and Mentorship
Be ready to discuss any experience you have leading projects or mentoring junior team members. Highlight how you've contributed to knowledge transfer and training, as this is key for the role and shows your commitment to team development.