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- Tasks: Lead a team in delivering top-notch end user support and technical operations.
- Company: Join Cognizant, a leader in IT infrastructure and cloud services across various industries.
- Benefits: Enjoy opportunities for professional growth and a collaborative work environment.
- Why this job: Be part of a dynamic team that values problem-solving and innovation in tech support.
- Qualifications: Experience in leading teams and expertise in desktop services and troubleshooting required.
- Other info: Hands-on experience with ticketing tools and remote support is a plus.
The predicted salary is between 43200 - 72000 £ per year.
Excellent opportunity for End User Services Lead to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.
Key Responsibilities:
- Technical Lead for End user support service management and leading a team.
- Oversee technical operations, ensuring seamless service delivery and excellent problem-solving skills.
- Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
- Overall understanding of desktop services and the supporting infrastructure.
- Imaging and OSD. Knowledge of Software Installation / Upgrade / Rollouts.
- Troubleshooting the Hardware and Software problems.
- Troubleshooting experience needed along with knowledge on Desktop Operating Systems.
- Analyze the ticket and issue, and work on identifying key opportunities to reduce human effort, as well as self-service and self-healing opportunities.
Key Skills and Experience:
- Technical Lead experience in End user support service management and leading a team.
- Oversee technical operations, ensuring seamless service delivery and excellent problem-solving skills.
- Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
- Overall understanding of desktop services and the supporting infrastructure.
- Must have knowledge in Imaging and OSD. Knowledge of Software Installation / Upgrade / Rollouts.
- Troubleshooting the Hardware and Software problems.
- Should have knowledge on Remote Tools.
- Troubleshooting experience needed along with knowledge on Desktop Operating Systems.
- Candidates should have hands-on experience or knowledge on Ticketing tools.
- Analyze the ticket and issue, and work on identifying key opportunities to reduce human effort, as well as self-service and self-healing opportunities.
- Should have experience in team collaboration and guide team.
- Candidate must have experience in leading the team (3-4 team members).
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End User Services Lead employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Lead
✨Tip Number 1
Make sure to highlight your experience in leading teams and managing end user support services. Use specific examples from your past roles where you successfully oversaw technical operations and ensured seamless service delivery.
✨Tip Number 2
Familiarize yourself with the latest trends in desktop services and cloud infrastructure. Being knowledgeable about current technologies will not only help you in interviews but also show that you're proactive and engaged in the field.
✨Tip Number 3
Prepare to discuss your troubleshooting experience in detail. Be ready to share specific instances where you resolved hardware and software issues, as well as how you utilized ticketing tools to manage incidents effectively.
✨Tip Number 4
Demonstrate your ability to analyze tickets and identify opportunities for improvement. Think of examples where you implemented self-service or self-healing solutions that reduced human effort and improved efficiency.
We think you need these skills to ace End User Services Lead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the End User Services Lead position. Highlight key responsibilities and required skills, as this will help you tailor your application to what Cognizant is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasize your technical lead experience in end user support service management. Provide specific examples of how you've overseen technical operations and resolved incidents effectively.
Showcase Problem-Solving Skills: Cognizant values excellent problem-solving skills. Include instances where you've successfully troubleshot hardware and software issues, and mention any experience with imaging, OSD, and ticketing tools.
Tailor Your Application: Customize your cover letter to reflect your understanding of the role and how your background aligns with the company's needs. Mention your experience in leading teams and collaborating effectively, as these are crucial for the position.
How to prepare for a job interview at Cognizant
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with desktop services, imaging, and troubleshooting. Highlight specific examples where you've resolved hardware and software issues, as this will demonstrate your technical lead capabilities.
✨Emphasize Team Leadership Skills
Since the role involves leading a team, share your experiences in team collaboration and guiding team members. Discuss how you have successfully managed a team of 3-4 people and the strategies you used to ensure seamless service delivery.
✨Demonstrate Problem-Solving Abilities
Prepare to provide examples of how you've handled incident resolution, whether through phone support or direct engagement. Illustrate your problem-solving skills by discussing specific incidents and how you approached them.
✨Familiarize Yourself with Ticketing Tools
Since knowledge of ticketing tools is essential, make sure you can discuss your experience with these systems. Be ready to analyze a sample ticket during the interview and suggest ways to improve efficiency and reduce human effort.
