Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are seeking a new Employee Relations Coordinator. This role is supporting inbound voice Compensation and Expense Service (CES) and provides support services for associates related to inquiries and navigation of a new timecard system being implemented. Some of the inquiries we will assist with are troubleshooting time entry and expense submission, approval and system access issues in addition to guiding associates through Oracle timecard and level 1 Coupa processes and navigation.
Role Responsibilities
- Handle inbound calls related to timecard processes
- Assist associates with system navigation
- Support time entry, submission, and approval activities
- Troubleshoot system access issues
- Resolve routine inquiries during first contact
- Document interactions and support tickets
- Escalate complex issues to designated support teams
- Deliver a high-quality customer experience aligned with the client’s service standards
Desired Skills & Qualifications
- Strong customer service orientation
- Ability to navigate multiple applications simultaneously
- Self-driven and dependable work ethic
- Experience handling high call volumes
- Strong problem-solving capabilities
- Familiarity with CRM tools
Salary and Other Compensation
Applications will be accepted until September 28th, 2026.
The hourly rate for this position is $20 per hour.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Employee Relations Coordinator (remote) in Dover employer: Cognizant
Cognizant is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to excel in their careers. With a strong emphasis on employee growth and development, you will have access to mentorship opportunities and the chance to lead transformative projects in a dynamic environment. Located in a vibrant area, Cognizant offers unique advantages such as a diverse team and a commitment to work-life balance, ensuring that your contributions are both meaningful and rewarding.
