Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide tech support for desktops, laptops, and mobile devices while troubleshooting issues.
- Company: Join Cognizant, a leader in cloud and infrastructure services, driving innovation in technology.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of cutting-edge projects and collaborate with diverse IT teams in a dynamic environment.
- Qualifications: Strong knowledge in hardware/software troubleshooting and experience with Windows and Mac OS required.
- Other info: Stay updated with the latest tech trends and contribute to enterprise-wide IT performance.
The predicted salary is between 36000 - 60000 £ per year.
This is an excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources while optimising infrastructure performance and cost.
Responsibilities include:
- Act as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, software, network issues, mobile devices, and other peripherals.
- Provide remote desktop support to users, resolving technical issues promptly and effectively.
- Troubleshoot Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS.
- Setup and configuration of end user desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
- Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems.
- Direct unresolved issues to the next level of support personnel.
- Help create technical documentation and manuals for known issues.
- Asset Management including stock level checks, tracking, receiving, preparing, and shipment of assets.
- Provide VIP support as required, including expedited end user device troubleshooting, proactive support, monitoring, targeted training on new tools for executives, and custom onboarding processes.
- Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of IT innovation.
- Administer IT service management processes to maintain standards of service delivery.
- Perform daily routine checks on UPS and monitor network equipment in the server room.
- Map and configure network printers and other peripheral devices as needed.
- Responsible for overall enterprise-wide performance, effectiveness, and efficiency of end users' computing devices.
Required knowledge includes:
- Strong knowledge in hardware and software troubleshooting and repair.
- Knowledge of operating systems installations and configurations as per company standard policy.
- Strong knowledge of remote desktop support tools.
- Strong knowledge of developing technical support documentation and user guides.
- Strong knowledge of software deployment/management and support for Apple/Windows OS based devices.
- Good knowledge of O365 configuration and profile creation.
- Good knowledge of applications/tools like SCCM and Intune.
- Knowledge of MS Teams user setup and configuration; MS Teams calling is an added advantage.
- Fair knowledge of network setup such as LAN and WAN.
Deskside Support IT Tech/engineer employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support IT Tech/engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and Mac OS troubleshooting, O365 configuration, and remote desktop support tools. Being able to discuss your hands-on experience with these technologies during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. Be ready to explain your thought process and the steps you took to troubleshoot and fix problems, as this is a key aspect of the Deskside Support role.
✨Tip Number 3
Network with current or former employees of Cognizant or similar companies. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Stay updated on the latest trends in IT support and infrastructure management. Being knowledgeable about emerging technologies and best practices will not only help you in interviews but also show that you're proactive and committed to continuous learning.
We think you need these skills to ace Deskside Support IT Tech/engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in deskside support, hardware and software troubleshooting, and any specific technologies mentioned in the job description, such as Windows, Mac OS, and O365.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined. Mention your experience with remote desktop support and collaboration with IT teams.
Showcase Technical Skills: Clearly list your technical skills related to the job, such as knowledge of SCCM, Intune, and network setups. Provide examples of how you've used these skills in previous roles.
Highlight Problem-Solving Abilities: Include specific examples of how you've resolved technical issues in the past, particularly in a deskside support context. This will demonstrate your ability to troubleshoot effectively and provide excellent user support.
How to prepare for a job interview at Cognizant
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting, especially with Windows and Mac OS. Highlight specific examples where you've resolved technical issues effectively, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios or real-life problems. Practice articulating your thought process in troubleshooting these issues, showcasing your analytical skills and ability to think on your feet.
✨Familiarise Yourself with IT Service Management
Understand the basics of IT service management processes and be ready to discuss how you would maintain standards of service delivery. This knowledge will show that you are aligned with the company's commitment to providing excellent support.
✨Stay Updated on Industry Trends
Research the latest trends and technologies in IT support, particularly those relevant to deskside support roles. Being knowledgeable about current innovations will not only impress your interviewers but also demonstrate your enthusiasm for the field.
