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- Tasks: Provide top-notch technical support for desktops, laptops, and mobile devices.
- Company: Join Cognizant, a leader in Cloud, Infrastructure & Security Services.
- Benefits: Enjoy flexible work options, ongoing training, and a vibrant team culture.
- Why this job: Be part of innovative tech projects and make a real impact on users' experiences.
- Qualifications: Strong troubleshooting skills in hardware/software and knowledge of Windows and Mac OS.
- Other info: Stay ahead with the latest industry trends and technologies.
The predicted salary is between 36000 - 60000 £ per year.
This is an excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources while optimising infrastructure performance and cost.
Key Responsibilities:
- Act as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, software, network issues, mobile devices, and other peripherals.
- Provide remote desktop support to users, resolving technical issues promptly and effectively.
- Troubleshoot Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS.
- Setup and configuration of end user desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
- Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems.
- Guide users with step-by-step instructions on installing applications.
- Document and record incidents, service requests, and their resolutions in the internal ticketing system.
- Direct unresolved issues to the next level of support personnel.
- Help create technical documentation and manuals for known issues.
- Image and deploy laptops, desktops, and tablets to end users.
- Asset Management including stock level checks, tracking, receiving, preparing, and shipment of assets.
- Provide VIP support as required, including expedited end user device troubleshooting, proactive support, monitoring, targeted training on new tools for executives, and custom onboarding processes.
- Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of IT innovation.
- Administer IT service management processes to maintain standards of service delivery.
- Perform daily routine checks on UPS and monitor other network equipment in the server room and monitor their performance.
- Map and configure network printers and other peripheral devices as needed.
- Responsible for overall enterprise-wide performance, effectiveness, and efficiency of end users' computing devices.
Essential Skills:
- Strong knowledge in hardware, software troubleshooting, and repair including workstations, corporate and industrial printers, and other hardware.
- Knowledge of operating systems (installations and configuration as per company standard policy).
- Strong knowledge of remote desktop support tools.
- Strong knowledge of developing technical support documentation and user guides.
- Strong knowledge of software deployment/management and support for Apple/Windows OS based devices.
- Good knowledge of O365 configuration and profile creation.
- Good knowledge of applications/tools like SCCM and Intune.
- Knowledge of MS Teams user setup and configuration; MS Teams calling is an added advantage.
- Fair knowledge of network setup such as LAN and WAN.
Deskside Support Engineer employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as SCCM, Intune, and O365. Having hands-on experience or certifications in these areas can significantly boost your chances of standing out during the interview process.
✨Tip Number 2
Network with current or former employees of Cognizant or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to demonstrate your troubleshooting skills in real-time scenarios. Practising common technical issues related to Windows and Mac OS, as well as mobile devices, will help you articulate your problem-solving process effectively during the interview.
✨Tip Number 4
Stay updated on the latest trends in IT support and infrastructure management. Being able to discuss recent developments or innovations in the field can show your passion for technology and your commitment to continuous learning, making you a more attractive candidate.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in deskside support, hardware and software troubleshooting, and any specific tools mentioned in the job description, such as SCCM and Intune.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and detail how your skills align with the responsibilities listed. Mention your experience with remote desktop support and your ability to collaborate with IT teams.
Showcase Technical Skills: Clearly outline your technical skills related to Windows and Mac OS troubleshooting, mobile device support, and network setup. Use specific examples to demonstrate your expertise in these areas.
Highlight Problem-Solving Abilities: Provide examples of how you've effectively resolved technical issues in the past. This could include instances where you documented incidents or created user guides, showcasing your proactive approach to support.
How to prepare for a job interview at Cognizant
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Highlight specific examples where you've resolved issues with Windows and Mac OS platforms, as well as any experience with mobile devices. This will demonstrate your hands-on knowledge and problem-solving abilities.
✨Familiarise Yourself with Remote Support Tools
Since the role involves providing remote desktop support, make sure you are well-versed in the remote support tools mentioned in the job description. Be ready to explain how you've used these tools in past roles to assist users effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving technical issues, especially those related to desktops, laptops, and peripherals.
✨Demonstrate Your Communication Skills
As a Deskside Support Engineer, you'll need to guide users through technical processes. Prepare to showcase your ability to communicate complex information clearly and concisely. Consider sharing examples of how you've successfully trained or supported users in the past.
