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- Tasks: Build strong client relationships and drive innovative solutions in the Life Sciences sector.
- Company: Join a leading tech company transforming the Life Sciences industry.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by shaping client experiences and driving business success.
- Qualifications: Experience in client management within Life Sciences and strong communication skills.
- Other info: Dynamic role with travel across the UK and excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Client Relationship Managers are key contributors to the commercial side of Cognizant Business. The CRM will serve as the primary point of contact for assigned clients. They support and report into the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimize the resource mix and navigate scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention.
Responsibilities
- Build trusted relationships with client stakeholders
- Understand the client, issues, and priorities
- Work with clients to define their problems and co-create solutions
- Identify opportunities, make proactive proposals to the client in line with the account strategy
- Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
- Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins
- Serve as the day-to-day point of contact for the clients
- Responsible for backlog growth including renewals and extensions of current engagements
- Lead the project teams where needed to ensure they understand the client environment
- Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account
What you need to have to be considered
- Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
- Experience of working in a similar role within Life Sciences and an understanding of how Life Sciences industry is evolving and key trends
- Experience managing Client P&L of $15 - 20M including reporting and metric assessment for the account
- Proven track record to contribute to new business development efforts and to lead and handle multiple tasks in a dynamic environment
- Must be detail oriented and able to manage and maintain all facets of complex assignments
- Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications
- Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
- Knowledge of various engagement models in the IT Service and platform space
- POV on how trends in Life Sciences are impacting IT spend and impact of AI in these organisations
- Excellent oral and written communication skills and executive presentation and persuasion skills are required
- Travel across the UK to various client sites is expected for this role. This is a hybrid work model.
Client Relationship Manager (Account Manager) - Life Sciences employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager (Account Manager) - Life Sciences
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Life Sciences sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their challenges and think about how you can help solve them. When you walk into that interview, you want to show that you’re not just another candidate; you’re the solution they’ve been looking for.
✨Tip Number 3
Practice your pitch! You need to be able to communicate your value clearly and confidently. Role-play with a friend or in front of a mirror. Make sure you can articulate how your experience aligns with the needs of the role and the company’s goals.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Relationship Manager (Account Manager) - Life Sciences
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in Life Sciences and any relevant achievements that showcase your ability to manage client relationships and P&L effectively.
Craft a Compelling Cover Letter: Your cover letter should tell a story about why you're the perfect fit for this role. Use it to demonstrate your understanding of the Life Sciences industry and how you can contribute to enhancing client satisfaction and driving business development.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects your ability to communicate clearly and persuasively. Use professional language but keep it engaging and personable.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cognizant
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the life sciences sector and the specific clients you might be working with. Familiarise yourself with their challenges, priorities, and recent developments in the industry. This will help you demonstrate your ability to build trusted relationships and co-create solutions.
✨Showcase Your P&L Management Skills
Be prepared to discuss your experience managing client P&L, especially in the range of $15 - 20M. Bring examples of how you've successfully reported metrics and assessed account performance. This will highlight your capability to handle financial responsibilities and contribute to business development efforts.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified strategic solutions to complex business problems. Be ready to share these examples during the interview, as they will showcase your analytical skills and your ability to navigate diverse corporate environments.
✨Practice Your Communication Skills
Since excellent oral and written communication skills are crucial for this role, practice articulating your thoughts clearly and persuasively. Consider conducting mock interviews or presenting your ideas to a friend to refine your executive presentation skills before the big day.
