At a Glance
- Tasks: Build relationships, drive solutions, and manage client accounts in the travel sector.
- Company: Cognizant, a leader in IT and consulting with a focus on innovation.
- Benefits: Competitive salary, career growth, and opportunities to work with top clients.
- Other info: Join a collaborative team and thrive in a fast-paced, rewarding role.
- Why this job: Make an impact in the travel industry while developing your skills in a dynamic environment.
- Qualifications: Experience in travel & hospitality, client management, and problem-solving skills.
The predicted salary is between 70000 - 90000 £ per year.
Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant’s IT and Consulting Business. They act as business owners for assigned accounts, managing the day-to-day activities and P&L. They proactively identify new and expansion opportunities within accounts, planning for and closing the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met, working towards establishing a positive client experience through delivery excellence. This position aligns to a portfolio of Travel clients in the UK. A CRM should be able to talk confidently about the industry trends, solutions and challenges facing the c-suite of today’s Travel & Hospitality organisations.
Some of your tasks may include:
- Build trusted relationships with client stakeholders
- Understand the client environment, issues, and priorities
- Work with clients to define their problems and co-create solutions
- Drive RFPs / proactive bids with regards to renewals, extensions and expansion
- Keep track of industry trends relevant to client business and bring forth proactive ideas and solutions
- Serve as the day-to-day point of contact for the clients
- Responsible for backlog growth including renewals and extensions of current engagements
- Lead the onsite project teams and ensure they understand the client environment
Measures:
A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, revenue and margin.
Your experience:
- In depth understanding of the travel & Hospitality sector.
- Extensive client facing experience in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry
- Experience managing and growing a multi-million dollar Client P&L including reporting and metric assessment for the account
- Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
- Must be detail oriented and able to manage and maintain all facets of complex assignments
- Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
- Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...] in City of Westminster employer: Cognizant
Cognizant is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within the UK Public Sector. Employees benefit from comprehensive growth opportunities, including training in cutting-edge AI technologies, while contributing to meaningful projects that impact government services. With a commitment to quality and excellence, Cognizant provides a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...] in City of Westminster
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...] at Cognizant, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Cognizant. Tailor your message to explain why you’re drawn to them and how you can contribute as a Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...]. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...] in City of Westminster
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Cognizant:When writing your cover letter, make sure to tailor your message specifically for Cognizant. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Cognizant
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Cognizant that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Cognizant that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Cognizant’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
