At a Glance
- Tasks: Lead service transitions and ensure smooth deployment into Business-as-Usual.
- Company: Dynamic tech company focused on innovative service management.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
- Why this job: Join a team driving impactful service transitions in a fast-paced environment.
- Qualifications: Experience in IT Service Transition and strong stakeholder management skills.
The predicted salary is between 41400 - 50600 £ per year.
We are looking for an experienced
AIS Lead / Service Transition Lead to support and manage the successful transition of new services, deployments, and major changes into a stable
Business-as-Usual (BAU) environment.
The role will work closely with
Project, Service Support, Business, Architecture, and Operational Service Support teams to ensure that solutions are fit for purpose, recoverable, maintainable, and meet all agreed
Service Acceptance Criteria (SAC) and mandatory exit requirements before Go-Live.
The ideal candidate should have strong experience in
IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes, and stakeholder management , with the ability to drive transition activities across multiple teams.
Key Responsibilities
- Lead and facilitate
Service Transition activities from project initiation through successful transition into BAU.
- Review projects against
Mandatory Exit Criteria and drive closure of all transition requirements.
- Ensure solutions are operationally supportable, recoverable, maintainable, and fit for purpose before Go-Live.
- Review and validate
Service Acceptance Criteria (SAC) and ensure all agreed criteria are completed before transition.
- Coordinate with
Project, Support, Business, Architecture, and Operational Service Support teams to ensure transition readiness.
- Define and coordinate service acceptance requirements , ensuring sufficient time is available for review and closure.
- Review and validate
NFR (Non-Functional Requirements) and FR (Functional Requirements) templates in collaboration with relevant teams.
- Ensure transition deliverables are completed and accepted before services move into the operational environment.
- Facilitate
Service Rehearsals , including remediation and closure of failed workflows or identified gaps.
- Support the creation and publishing of
Service Removal Plans .
- Facilitate appropriate warranty support arrangements between the Project/Transition team and Operational Service Support teams.
- Ensure appropriate configuration and readiness of supporting tools such as: Service Now, Monitoring tools, Backup enablement, CMDB population
- Ensure
Commercial Agreements, Work Orders (WOs), and Change Control Notices (CCNs) follow the approved process, with deviations/exceptions appropriately documented and approved.
- Ensure agreed baseline SACs are completed, evidenced, and formally accepted by the relevant stakeholders.
- Support the transition of services into
BAU operations after successful Go-Live.
- Work with the
Service Support Manager and process owners to identify process issues and improve the overall service transition process.
- Facilitate process reviews and drive improvements to transition activities and associated deliverables.
- Identify transition risks, dependencies, gaps, and exceptions and ensure appropriate remediation plans are in place.
- Ensure all service acceptance activities are completed and signed off prior to Go-Live.
- Work collaboratively with Architecture and Operations teams to ensure services are reliable, supportable, and production-ready .
- Required Skills
- Strong experience in
IT Service Transition / Service Management .
- Experience working as a
Service Transition Lead, AIS Lead, Transition Manager, or IT Service Management Lead .
- Strong knowledge of
ITIL / IT Service Management processes .
- Experience managing end-to-end service transition and Go-Live readiness .
- Hands-on experience with
Service Acceptance Criteria (SAC) and operational acceptance.
- Experience with
Mandatory Exit Criteria and transition governance.
- Strong understanding of
BAU handover and operational readiness .
- Experience coordinating with
Project, Business, Support, Architecture, and Operations teams .
- Strong experience in stakeholder management and cross-functional collaboration .
- Experience conducting service rehearsals / operational readiness assessments .
- Knowledge of
NFR/FR requirements and transition deliverables .
- Experience with
Service Now , preferably including CMDB-related activities.
- Understanding of monitoring, backup, support model, warranty support, and service management requirements .
- Strong risk, issue, dependency, and exception management skills.
- Excellent communication, coordination, documentation, and presentation skills.
- Good to Have
ITIL certification .
- Experience in large-scale enterprise service transitions .
- Experience working in managed services / IT infrastructure / application services environments.
- Knowledge of
Change Management, Incident Management, Problem Management and Configuration Management .
- Experience with
Service Now, CMDB, monitoring and operational support tools .
- Experience handling commercial agreements, WOs and CCNs .
- Experience in cloud / infrastructure / application deployment transitions .
- #J-18808-Ljbffr
AIS Lead in City of Westminster employer: Cognizant
Cognizant is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to excel in their careers. With a strong emphasis on employee growth and development, you will have access to mentorship opportunities and the chance to lead transformative projects in a dynamic environment. Located in a vibrant area, Cognizant offers unique advantages such as a diverse team and a commitment to work-life balance, ensuring that your contributions are both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land AIS Lead in City of Westminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cognizant values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cognizant might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cognizant!
✨Direct Apply to Cognizant
Let's not forget to apply directly through the Cognizant website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AIS Lead in City of Westminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cognizant.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cognizant. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cognizant
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
