At a Glance
- Tasks: Lead user research to shape digital services for the UK Government.
- Company: Join a forward-thinking team transforming public services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative, agile environment with a focus on creativity and innovation.
- Why this job: Make a real impact on millions by improving government interactions.
- Qualifications: Experience in user research and government digital projects.
The predicted salary is between 60000 - 80000 £ per year.
Join us as a Senior User Researcher and help shape the future of public services through innovative digital transformation for the UK Government.
Impact at Scale: Your research will directly influence the design and delivery of digital services that touch millions of citizens, improving how government interacts with the public.
Flagship Projects: Work on high-profile initiatives, collaborating with multidisciplinary teams to solve complex challenges. Be at the forefront of government digital standards, applying GDS principles to ensure services are user-centric, accessible, and effective.
Lead Research: Drive user research projects, partnering with Designers, Developers, Analysts, and Service Design/Data Science teams to deliver actionable insights.
Shape Strategy: Devise research strategies, analyze findings, and translate insights into recommendations that guide service design and development. Support junior researchers, foster a collaborative team culture, and champion the integration of user insights throughout the design process.
Agile Environment: Thrive in a fast-paced, agile setting where creativity, initiative, and resourcefulness are valued.
Government Experience: Strong background in government digital projects, ideally with hands-on GDS experience.
Research Expertise: Extensive practical experience in qualitative and quantitative research, usability testing, and audience modelling. Proven ability to work closely with Service Design and Data Science teams, and to mentor others.
Agile Mindset: Comfortable working in agile teams, adapting to change, and driving continuous improvement.
Ready to deliver digital services that matter? Apply now and help us build the future of government, one user insight at a time.
Experience Designer- Researcher in City of London employer: Cognizant
As a Senior User Researcher with us, you'll be part of a dynamic team dedicated to transforming public services for the UK Government. We offer a collaborative work culture that values creativity and initiative, alongside opportunities for professional growth and mentorship. Join us in an agile environment where your research will have a meaningful impact on millions of citizens, shaping user-centric digital services that truly make a difference.
