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For Companies At a Glance
- Tasks: Lead the strategy and design of end-user technology platforms to enhance employee productivity.
- Company: Join a forward-thinking organisation focused on optimising employee experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving technology for users and driving innovation.
- Qualifications: Bachelor's degree in IT or related field with 3+ years in EUC leadership.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
The End-User Computing (EUC) Lead is responsible for the strategy, design, deployment, and operational health of all end-user technology platforms, including physical and virtual desktop environments, application delivery, mobile device management (MDM), and collaboration tools. This role requires a strong blend of technical expertise, leadership skills, and a commitment to optimizing the employee experience and productivity across the organization.
Key Responsibilities
- Strategy and Leadership
- Develop and execute the long-term EUC roadmap and strategy, ensuring alignment with the organization's business goals and security requirements.
- Lead, mentor, and manage the EUC technical team, fostering a culture of high performance, continuous improvement, and customer-centric service.
- Manage vendor relationships, procurement, and budget related to EUC hardware, software, and services (e.g., VDI platforms, patching tools, hardware refresh).
- Engineering and Operations
- Oversee the architecture and maintenance of Virtual Desktop Infrastructure (VDI) solutions (e.g., VMware Horizon, Citrix, or Azure Virtual Desktop).
- Manage the full lifecycle of operating system deployments, patching, updates, and images (Windows, macOS), ensuring stability and security.
- Drive the effective use of modern management tools (e.g., Microsoft Intune, SCCM, or equivalent) for unified endpoint management (UEM) and mobile device management (MDM).
- Ensure application packaging, deployment, and virtualization (e.g., App-V, MSIX) processes are efficient and reliable.
- Develop and maintain robust security posture across all endpoints, collaborating closely with the Cybersecurity team.
- Employee Experience and Service Improvement
- Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for EUC services.
- Act as the escalation point for complex tier 3 desktop support issues, driving root cause analysis and permanent resolution.
- Champion initiatives to improve end-user productivity through automation and technology optimization.
Required Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Experience: Experience in IT infrastructure, with at least 3 years focused specifically on leading EUC, Desktop Engineering, or Service Delivery teams.
- Technical Expertise: Deep proficiency in Microsoft Windows 10/11 operating systems and Group Policy management. Expertise in Endpoint Management solutions (e.g., Intune, MEM/SCCM, or similar UEM platforms). Proven experience managing and engineering Virtual Desktop Infrastructure (VDI) environments. Strong understanding of networking fundamentals, DHCP, DNS, and security practices as they relate to endpoints.
- Soft Skills: Excellent leadership, communication, and interpersonal skills. Demonstrated ability to manage projects, prioritize tasks, and handle multiple high-priority initiatives simultaneously. Customer-focused approach with a dedication to delivering a seamless employee experience.
Preferred Qualifications
- Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Citrix Certified Associate – Virtualization, or ITIL Foundation).
- Experience with scripting and automation technologies (PowerShell, Python) for infrastructure management.
- Familiarity with cloud-based productivity suites (e.g., Microsoft 365, Google Workspace).
- Experience managing global or geographically distributed EUC environments.
Locations
End-User Computing (EUC) Lead in City of London, London employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End-User Computing (EUC) Lead in City of London, London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and getting your name out there. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in EUC. This gives potential employers a taste of what you can bring to the table beyond your CV.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your responses to highlight how your experience aligns with their goals, especially in optimising employee experience and productivity.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace End-User Computing (EUC) Lead in City of London, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of EUC Lead. Highlight your experience with end-user technology platforms and any leadership roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for optimising employee experiences and how you’ve successfully led teams in the past. Let us know why you’re excited about this opportunity at StudySmarter.
Showcase Your Technical Skills: Don’t hold back on your technical expertise! Mention your proficiency in Microsoft Windows, VDI solutions, and endpoint management tools. We love seeing candidates who can demonstrate their knowledge in these areas.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cognizant
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 10/11, Group Policy management, and endpoint management solutions like Intune or SCCM. Be ready to discuss your hands-on experience with VDI environments and how you've tackled challenges in those areas.
✨Showcase Your Leadership Skills
As an EUC Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've mentored teams, managed projects, and fostered a customer-centric culture. Think about specific situations where you improved team performance or resolved conflicts.
✨Understand the Business Goals
Familiarise yourself with the company's mission and how the EUC strategy aligns with its business objectives. Be prepared to discuss how you would develop and execute a long-term EUC roadmap that enhances employee productivity while ensuring security.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially around complex tier 3 desktop support issues. Think through potential scenarios you might face in the role and how you would approach root cause analysis and resolution.